ServiceNow Ticket Helper — Team Lead Edition

About

ServiceNow Ticket Helper — Team Lead Edition streamlines ticket auditing for team
  leads in Managed Service Provider (MSP) environments. Run compliance checks on any
   ServiceNow ticket with one click, then auto-fill your Microsoft Forms audit form 
  with the results.                                                                 
                                                    
  KEY FEATURES                                 
                                                                                    
  • Automatic Ticket Extraction — Reads ticket data directly from any open          
  ServiceNow page without additional login                                          
  • Compliance Checking — Validates tickets against 15 MSP documentation standards  
  and audit requirements                                                            
  • Audit Form Auto-Fill — One click fills your Microsoft Forms audit form with all
  15 questions, deficiency notes, and audit summary                                 
  • Priority-Based Cadence Tracking — Monitors update frequency against P1/P2/P3/P4
  SLA requirements                                                                  
  • Timeline Visualization — Interactive timeline showing engineer update patterns
  and gap analysis                                                                  
  • Export Capabilities — Export ticket data and timeline to CSV or PDF for
  documentation                                                                     
  • One-Click Copy — Copy formatted ticket summary to clipboard for handoffs
                                                                                    
  AUDIT FORM AUTO-FILL                                                              
                                                                                    
  • Opens and fills your MS Forms audit form automatically from compliance results  
  • Yes/No/N/A radio buttons set based on pass/fail status
  • Deficiency notes auto-generated for any failed checks                           
  • Audit Notes summary written in conversational tone                              
  • Stale data warnings prevent submitting outdated results                         
  • Review and submit manually — you stay in control                                
                                                                                    
  COMPLIANCE CHECKS                                                                 
                                                                                    
  The extension validates 15 audit criteria including:                              
  • Configuration Item (CI) verification       
  • Service Offering and Category accuracy                                          
  • Assignment Group validation                                                     
  • Work notes quality and documentation standards
  • Client communication requirements                                               
  • Priority-appropriate update frequency           
  • Proper resolution documentation

  ServiceNow Ticket Helper v1.5.2 (Team Lead Edition) — Update

The Audit Form button now routes to the correct form based on the ticket's assignment group. Previously, it was hardcoded to the MSC Network Engineer form only.

  What's new:
 - Audit button detects which of the 6 assignment groups the ticket belongs to and opens the correct Microsoft
  Forms audit form
- Confirmation dialog shows the assignment group name before opening the form tab
- Button is disabled with a tooltip for tickets outside the 6 configured groups
- Auto-fill works on all 6 forms, not just MSC Network Engineer