sfch (Salesforce Case Highlighter)

About

Salesforce Case Highlighter - Visually Group & Prioritize Your Cases Transform your Salesforce workflow with a powerful tool that visually organizes and highlights your case queue, allowing you to focus on what matters most. Go beyond simple highlighting with intelligent, animated priority grouping.

🎯 What it does:
Automatically groups cases into clear, actionable categories like "Nearing Breach," "Stale Cases," and "Needs Attention."

Highlights critical cases based on priority, SLA breach time, status, and age using customizable colors.

Provides a real-time statistics dashboard in an elegant popup.

Cleans up the Salesforce interface by hiding unnecessary column actions.

Shows dynamic tooltips explaining exactly why a case is highlighted or in a specific group.

⚡ Key Features:
Automatic Priority Grouping: The flagship feature that physically reorders your case list into logical groups for ultimate clarity.

Smooth Animations: Enjoy a premium user experience with fluid animations for grouping and highlighting.

One-Click Setup: No complex configuration. The extension intelligently detects your columns and sets itself up.

Fully Customizable Rules: Easily change breach thresholds and colors to match your team's workflow.

Dynamic Tooltips: Instantly understand the status of any case with helpful on-hover explanations that work with both highlighting and grouping.

Clean & Modern UI: A professional interface that feels like a native part of Salesforce, now with an option to declutter column headers.

🛠 Easy Setup:
Install the extension and pin it to your toolbar for easy access.

Navigate to your preferred Salesforce Case list view.

Ensure your list view contains the following columns:

Priority, Hours to Breach, Status, Last Internal Comment Date, Case Age, Last Modified by Alias

Click the extension's icon and then the "Configure" button.

Done! Your cases will now be grouped and highlighted automatically.

🌟 Smart Highlighting & Grouping Rules:
🔴 Nearing Breach (Focus Cases): Groups and highlights high-priority cases that are about to miss their SLA.

🟠 Nearing Breach (Non-Focus Cases): Separates lower-priority cases that are still at risk.

🟡 Stale ACR Cases: Identifies cases that have been awaiting a customer response for too long.

🟢 Cases Needing Attention: Groups cases that are "In Progress" or are waiting for a response from another internal user.

🟣 Aged Cases: Helps you keep track of old cases that may need to be reviewed or closed.

🔒 Permissions & Privacy Justification
This extension is built with your privacy and security as the top priority. All processing happens locally in your browser.

Access to Salesforce sites (host_permissions):

Why: This is required to identify when you are on a Salesforce Case page. The extension only activates on these specific pages.

Privacy: It does not track your browsing history. It only checks the URL to see if it matches the Salesforce sites listed.

Run scripts on the active tab (scripting & activeTab):

Why: This allows the extension to read your case data and apply the visual grouping and highlighting styles to the rows.

Privacy: The script only runs on the configured Salesforce list view and does not read data from any other site. No case data is ever transmitted or stored externally.

Save user settings (storage):

Why: This is used to save your custom color preferences and breach thresholds so you don't have to set them every time.

Privacy: All settings are stored locally in your browser's secure storage.

🛡️ Privacy Commitment
This extension operates entirely within your browser. No personal data, case information, or browsing activity is ever collected, stored, or transmitted to external servers. All analysis and visual changes happen locally on your device.