Operata Collector

Name: Operata Collector
Rating: 3.5 (8 reviews)
Author: Operata

A browser based data collector and agent messenger for alerting and reporting issues.

As of June 2026, Operata Collector has 200,000 users and a 3.50/5 rating from 8 reviews in the Workflow & Planning category.

Operata Workflow & Planning

Chrome Web Store ↗.crx

Users0%

200.0K

200,000

Rating0%

3.50

8 reviews

Reviews0%

Version

1.9.16

Manifest V3

90-day change · In the last 90 days this extension 8 version updates.

History

8 snapshots

Tracking since Apr 16, 2026.

View as table

Date	Users	Rating	Reviews	Version
Apr 16, 2026	200.0K	3.50	8	1.9.6
Apr 20, 2026	200.0K	3.50	8	1.9.7
Apr 23, 2026	200.0K	3.50	8	1.9.9
Apr 29, 2026	200.0K	3.50	8	1.9.11
May 5, 2026	200.0K	3.50	8	1.9.12
May 13, 2026	200.0K	3.50	8	1.9.13
Jun 8, 2026	200.0K	3.50	8	1.9.14
Jun 22, 2026	200.0K	3.50	8	1.9.15
Now	200.0K	3.50	8	1.9.16

Permissions & access

Permissions: system.cpusystem.memoryscriptingwebRequest
Host access: http://*/*, https://*/*

Screenshots

About

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops