Worktual Contact Centre

Name: Worktual Contact Centre
Rating: 5 (1 reviews)
Author: TPI Admin

Worktual Contact Centre for Chrome

As of May 2026, Worktual Contact Centre has 3 users and a 5.00/5 rating from 1 reviews in the Workflow & Planning category.

TPI Admin Workflow & Planning

Chrome Web Store ↗.crx

Users−25.0%

Rating0%

5.00

1 reviews

Reviews0%

Version

1.0

Manifest V3

History

3 snapshots

Tracking since Apr 21, 2026.

View as table

Date	Users	Rating	Reviews	Version
Apr 21, 2026	4	5.00	1	1.0
May 6, 2026	4	5.00	1	1.0
May 17, 2026	4	5.00	1	1.0
Now	3	5.00	1	1.0

Permissions & access

Permissions: activeTabscripting
Host access: None declared

Screenshots

About

Transform Your Chrome Browser into a Powerful Business Communications Hub.

Worktual Contact Centre for Google Chrome brings together all your customer communication tools in one convenient browser extension. Designed for enterprise users, it enables agents to manage calls, conversations, and customer interactions without switching tabs or platforms. By centralizing communication channels inside Chrome, the extension helps teams respond faster, collaborate more effectively, and deliver a smoother customer experience while improving overall efficiency.

Key Features of the Worktual Chrome Extension:

- Click-to-call functionality to instantly dial any phone number detected on a Chrome browser tab via Worktual Contact Centre.

- Access to contacts directory, complete call history (incoming and outgoing), and chat history.

- Support for Omni-Channel conversations (Instagram, Facebook, WhatsApp, Email, and SMS) directly within Chrome.

- Smart query handling: when a live agent is unavailable, customer interactions can be seamlessly transferred to another agent or queued for follow-up later.
Benefits

- Boost Agent Productivity
Agents can handle calls, chats, and customer queries directly within the Chrome browser—no need to switch between multiple applications. This streamlined workflow reduces context switching, saving time and improving efficiency.

- Seamless Customer Engagement
Customers can easily reach agents through multiple channels (WhatsApp, Email, SMS, Facebook, Instagram). Ensures faster response times and consistent support across all touchpoints.