CadenceCX

About

Streamline your customer experience operations with CadenceCX's integrated sidepanel extension.

**Requires a CadenceCX subscription

Instant Capture Without Context Switching Capture tasks, customer insights, voice-of-customer feedback, and account notes directly from any webpage. Eliminate workflow disruption and maintain focus while gathering critical customer intelligence.

Integrated Task Management
AI meeting summaries
Quick task capture with due dates and project assignments
View agenda and upcoming tasks within the sidepanel
Complete  tasks with undo functionality
Automatic synchronization with your CadenceCX dashboard
Customer Intelligence Collection

Capture wisdom and insights while reviewing customer touchpoints
Document VoC feedback from support channels, reviews, or social platforms
Add contextual account notes during research or customer interactions
Real-time data synchronization with your primary CadenceCX workspace
Enhanced Meeting Productivity

Meeting notes with automatic save functionality
Intelligent meeting selection with auto-selection of next scheduled meeting
Direct Google Meet access from sidepanel interface
Persistent draft storage across browser sessions
Enterprise-Grade Integration

Chrome sidepanel architecture ensures consistent accessibility
Secure authentication using existing CadenceCX credentials
Real-time synchronization enables immediate team visibility
Customizable capture workflows and preference settings
Designed specifically for customer success leaders, account management teams, support organizations, and customer experience professionals who require seamless insight capture without workflow interruption.

Security and Privacy: All data is synchronized securely with your CadenceCX workspace. The extension accesses only content you explicitly select for capture. 

signup for CadenceCX today at cadencecx.com

What's New in 1.0.1

Smarter Right-Click Capture Right-clicking selected text now shows a typed submenu — choose exactly where to send it: Task, Wisdom, Voice of Customer, Account Note, Win, or Opportunity. The extension opens directly to the correct form with your text pre-filled.

Wins & Opportunities You can now capture Wins and Opportunities directly from the extension, with the same fields available in the main CadenceCX app. Both types are also available as the Default Capture type in Settings.

Meeting Agenda Editing The Meeting Notes tab now includes a full Agenda field alongside Notes. Your existing meeting agenda loads automatically when you select a meeting, and both fields auto-save and sync to CadenceCX.

Reliability Improvements Fixed an issue where sign-in via the extension would complete successfully but not log you into the side panel. Authentication is now more reliable across all sign-in scenarios.

v1.0.4 — Bug fix for historical meetings not displaying in some cases

v1.0.3 — AI meeting summaries (generates & syncs to main app), dark mode overhaul, auth window auto-close, fixed extension sign-out issues, and many more UX improvements

v1.0.2 — Plans integration, quick task capture in meeting notes, new branded logo, security hardening, and many more UX improvements