CXone Agent Noise Cancellation

Name: CXone Agent Noise Cancellation
Rating: 5 (4 reviews)
Author: agentupdates

As of June 2026, CXone Agent Noise Cancellation has 30,000 users and a 5.00/5 rating from 4 reviews in the Communication category.

agentupdates Communication

Chrome Web Store ↗.crx

Users+50.0%

30.0K

30,000

Rating0%

5.00

4 reviews

Reviews0%

Version

1.0.5

Manifest V3

90-day change · In the last 90 days this extension gained 10.0K users, 1 version update.

History

3 snapshots

Tracking since Apr 1, 2026.

View as table

Date	Users	Rating	Reviews	Version
Apr 1, 2026	20.0K	5.00	4	1.0.4
Apr 16, 2026	20.0K	5.00	4	1.0.5
Apr 23, 2026	20.0K	5.00	4	1.0.5
Now	30.0K	5.00	4	1.0.5

Permissions & access

Permissions: offscreen
Host access: None declared

Screenshots

CXone Agent Noise Cancellation screenshot 1

About

CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish.


When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default.


In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.