CXone Agent Extension

Name: CXone Agent Extension
Rating: 4.33 (6 reviews)
Author: agentupdates

CXone Agent Browser Extension

As of June 2026, CXone Agent Extension has 10,000 users and a 4.33/5 rating from 6 reviews in the Communication category.

agentupdates Communication

Chrome Web Store ↗.crx

Users0%

10.0K

10,000

Rating0%

4.33

6 reviews

Reviews0%

Version

1.0.41

Manifest V3

History

2 snapshots

Tracking since Apr 16, 2026.

View as table

Date	Users	Rating	Reviews	Version
Apr 16, 2026	10.0K	4.33	6	1.0.41
May 19, 2026	10.0K	4.33	6	1.0.41
Now	10.0K	4.33	6	1.0.41

Permissions & access

Permissions: storageactiveTabcontextMenusoffscreen
Host access: None declared

Screenshots

About

NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents. 

Key Features Include:
-	A single inbox for all interaction handling, independent of the channel
-	The ability to manage multiple interactions at a single time
-	View contact details, history, associated channels, and all current activities for the contact on a single contact card
-	Ability to see previous interactions that have been handled by the agent
-	Search for agents, skills, teams, and address books to initiate outbound interactions
-	Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill