Onially - Shopify Orders, AI Replies & Customer Support in Gmail

About

The Onially extension – Shopify Orders, AI Replies & Customer Support in Gmail is an intelligent customer support extension that connects Gmail, Shopify, and WhatsApp Web to supercharge your customer service. No more endless tab switching to find a customer’s order information!

Key features:
✅ Shopify order information inside Gmail – Instantly view Shopify order details directly within your emails without leaving Gmail (requires Shopify API connection).

✅ Automatic detection – The extension intelligently identifies emails related to Shopify orders and displays the relevant details.

✅ Conversation history – Access the full email conversation history with a customer in one click for complete context.

✅ Simplified order search – Quickly find all orders associated with a customer’s email address directly from Gmail.

✅ AI-assisted replies – Generate smart, contextual replies thanks to OpenAI integration directly in Gmail. Customize your brand tone, policies (shipping, returns, warranty), and share your prompts with your team.

✅ One-click Shopify tags – Add custom tags (VIP, Urgent, Return…) directly to Shopify orders from Gmail.

✅ Email templates – Create reusable templates with auto-filled variables ({order}, {tracking}, {customer_name}…) to respond faster.

✅ WhatsApp Web integration – Detect Shopify orders via phone number and view order details directly in WhatsApp Web.

✅ Gmail text shortcuts – Type /tn, /tl, /fn… to instantly insert order information into your replies.

✅ Built-in shipment tracking – Automatically adds a “Track” button next to tracking numbers in your Shopify interface.

✅ Customizable tracking services – Configure your preferred tracking services (17Track, Parcels App, DHL, La Poste, YunExpress, and more).

✅ Multi-store support – Manage multiple Shopify stores and switch between them easily.

✅ Bilingual mode – The extension works in both French and English.