SoftTrain Cloud CRM Controller V2

Tracking since Apr 7, 2026.

Changelog

• May 24, 2026
  description

  For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool.
  
  The functionalities include the following:
  
  - Screen-Pop
  Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button.
  
  Auto-detection of incoming contact with link to contact record within the CRM tool
  
  - Click-to-Call
  Hovering over a telephone number allows the option to call that number with a simple click.  There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated
  
  - Transfer and Forward
  Option to transfer or forward the call to a colleague.  Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system.
  
  Icons to identify the current status of the colleagues to ensure forwarding or transfer only to a colleague who is available to take the call.
  
  - Call Log (optional)
  Allow logging of the call against the contact's record.  Either when the call is initiated or once the call has ended.
  
  - Version History
  V2.1.7 - Additional Click-to-Call locations
  V2.1.6 - Additional Click-to-Call locations & closeReason move to global variable
  V2.1.5 - Fix for websocket disconnect
  V2.1.4 - Moved Create Call to icon when no contact found
  V2.1.3 - Fix for delayed page rendering
  V2.1.2 - Added sipCallId logging for more accurate call matching
  V2.1.1 - Fix for Enable/Disable hanging following Chrome update
  
  V2.0.21 - Fix for Chrome update
  V2.0.20 - More Click-to-Call identification fields
  V2.0.19 - Additional Click-to-Call identification fields
  V2.0.18 - Support for 'contact' as then entity for AI call summary/transcript
  V2.0.17 - Added support for call log only (excluding AI)
  V2.0.16 - Added hang-up cause; AI call transcript-support
  V2.0.15 - Extended call matching logic for call summaries and transcription
  V2.0.14 - Altered call matching logic for call summaries and transcription
  V2.0.13 - Support for selecting preferred device
  V2.0.11 - Support for Street.co.uk; Call summary AI; MS Dynamics local server
  V2.0.10 - Moved [Create call] button to icon
  V2.0.9 - Fix for free-text phone number identification
  V2.0.8 - Support for creating calls with Beacon CRM
  V2.0.7 - Added [Create new call] feature
  V2.0.6 - Added Monday.com
  V2.0.5 - Increased options for linking to tickets
  V2.0.4 - Added support for Beacon CRM
  V2.0.3 - Create Order flows
  V2.0.2 - Improved error handling
  V2.0.1 - Launch release

  For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool.
  
  The functionalities include the following:
  
  - Screen-Pop
  Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button.
  
  Auto-detection of incoming contact with link to contact record within the CRM tool
  
  - Click-to-Call
  Hovering over a telephone number allows the option to call that number with a simple click.  There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated
  
  - Transfer and Forward
  Option to transfer or forward the call to a colleague.  Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system.
  
  Icons to identify the current status of the colleagues to ensure forwarding or transfer only to a colleague who is available to take the call.
  
  - Call Log (optional)
  Allow logging of the call against the contact's record.  Either when the call is initiated or once the call has ended.
  
  - Version History
  V2.1.8 - Additional Click-to-Call locations
  V2.1.7 - Additional Click-to-Call locations
  V2.1.6 - Additional Click-to-Call locations & closeReason move to global variable
  V2.1.5 - Fix for websocket disconnect
  V2.1.4 - Moved Create Call to icon when no contact found
  V2.1.3 - Fix for delayed page rendering
  V2.1.2 - Added sipCallId logging for more accurate call matching
  V2.1.1 - Fix for Enable/Disable hanging following Chrome update
  
  V2.0.21 - Fix for Chrome update
  V2.0.20 - More Click-to-Call identification fields
  V2.0.19 - Additional Click-to-Call identification fields
  V2.0.18 - Support for 'contact' as then entity for AI call summary/transcript
  V2.0.17 - Added support for call log only (excluding AI)
  V2.0.16 - Added hang-up cause; AI call transcript-support
  V2.0.15 - Extended call matching logic for call summaries and transcription
  V2.0.14 - Altered call matching logic for call summaries and transcription
  V2.0.13 - Support for selecting preferred device
  V2.0.11 - Support for Street.co.uk; Call summary AI; MS Dynamics local server
  V2.0.10 - Moved [Create call] button to icon
  V2.0.9 - Fix for free-text phone number identification
  V2.0.8 - Support for creating calls with Beacon CRM
  V2.0.7 - Added [Create new call] feature
  V2.0.6 - Added Monday.com
  V2.0.5 - Increased options for linking to tickets
  V2.0.4 - Added support for Beacon CRM
  V2.0.3 - Create Order flows
  V2.0.2 - Improved error handling
  V2.0.1 - Launch release

• May 8, 2026
  description

  For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool.
  
  The functionalities include the following:
  
  - Screen-Pop
  Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button.
  
  Auto-detection of incoming contact with link to contact record within the CRM tool
  
  - Click-to-Call
  Hovering over a telephone number allows the option to call that number with a simple click.  There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated
  
  - Transfer and Forward
  Option to transfer or forward the call to a colleague.  Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system.
  
  Icons to identify the current status of the colleagues to ensure forwarding or transfer only to a colleague who is available to take the call.
  
  - Call Log (optional)
  Allow logging of the call against the contact's record.  Either when the call is initiated or once the call has ended.
  
  - Version History
  V2.1.5 - Fix for websocket disconnect
  V2.1.4 - Moved Create Call to icon when no contact found
  V2.1.3 - Fix for delayed page rendering
  V2.1.2 - Added sipCallId logging for more accurate call matching
  V2.1.1 - Fix for Enable/Disable hanging following Chrome update
  
  V2.0.21 - Fix for Chrome update
  V2.0.20 - More Click-to-Call identification fields
  V2.0.19 - Additional Click-to-Call identification fields
  V2.0.18 - Support for 'contact' as then entity for AI call summary/transcript
  V2.0.17 - Added support for call log only (excluding AI)
  V2.0.16 - Added hang-up cause; AI call transcript-support
  V2.0.15 - Extended call matching logic for call summaries and transcription
  V2.0.14 - Altered call matching logic for call summaries and transcription
  V2.0.13 - Support for selecting preferred device
  V2.0.11 - Support for Street.co.uk; Call summary AI; MS Dynamics local server
  V2.0.10 - Moved [Create call] button to icon
  V2.0.9 - Fix for free-text phone number identification
  V2.0.8 - Support for creating calls with Beacon CRM
  V2.0.7 - Added [Create new call] feature
  V2.0.6 - Added Monday.com
  V2.0.5 - Increased options for linking to tickets
  V2.0.4 - Added support for Beacon CRM
  V2.0.3 - Create Order flows
  V2.0.2 - Improved error handling
  V2.0.1 - Launch release

  For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool.
  
  The functionalities include the following:
  
  - Screen-Pop
  Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button.
  
  Auto-detection of incoming contact with link to contact record within the CRM tool
  
  - Click-to-Call
  Hovering over a telephone number allows the option to call that number with a simple click.  There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated
  
  - Transfer and Forward
  Option to transfer or forward the call to a colleague.  Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system.
  
  Icons to identify the current status of the colleagues to ensure forwarding or transfer only to a colleague who is available to take the call.
  
  - Call Log (optional)
  Allow logging of the call against the contact's record.  Either when the call is initiated or once the call has ended.
  
  - Version History
  V2.1.7 - Additional Click-to-Call locations
  V2.1.6 - Additional Click-to-Call locations & closeReason move to global variable
  V2.1.5 - Fix for websocket disconnect
  V2.1.4 - Moved Create Call to icon when no contact found
  V2.1.3 - Fix for delayed page rendering
  V2.1.2 - Added sipCallId logging for more accurate call matching
  V2.1.1 - Fix for Enable/Disable hanging following Chrome update
  
  V2.0.21 - Fix for Chrome update
  V2.0.20 - More Click-to-Call identification fields
  V2.0.19 - Additional Click-to-Call identification fields
  V2.0.18 - Support for 'contact' as then entity for AI call summary/transcript
  V2.0.17 - Added support for call log only (excluding AI)
  V2.0.16 - Added hang-up cause; AI call transcript-support
  V2.0.15 - Extended call matching logic for call summaries and transcription
  V2.0.14 - Altered call matching logic for call summaries and transcription
  V2.0.13 - Support for selecting preferred device
  V2.0.11 - Support for Street.co.uk; Call summary AI; MS Dynamics local server
  V2.0.10 - Moved [Create call] button to icon
  V2.0.9 - Fix for free-text phone number identification
  V2.0.8 - Support for creating calls with Beacon CRM
  V2.0.7 - Added [Create new call] feature
  V2.0.6 - Added Monday.com
  V2.0.5 - Increased options for linking to tickets
  V2.0.4 - Added support for Beacon CRM
  V2.0.3 - Create Order flows
  V2.0.2 - Improved error handling
  V2.0.1 - Launch release

• Apr 24, 2026
  description

  For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool.
  
  The functionalities include the following:
  
  - Screen-Pop
  Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button.
  
  Auto-detection of incoming contact with link to contact record within the CRM tool
  
  - Click-to-Call
  Hovering over a telephone number allows the option to call that number with a simple click.  There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated
  
  - Transfer and Forward
  Option to transfer or forward the call to a colleague.  Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system.
  
  Icons to identify the current status of the colleagues to ensure forwarding or transfer only to a colleague who is available to take the call.
  
  - Call Log (optional)
  Allow logging of the call against the contact's record.  Either when the call is initiated or once the call has ended.
  
  - Version History
  V2.1.2 - Added sipCallId logging for more accurate call matching
  V2.1.1 - Fix for Enable/Disable hanging following Chrome update
  
  V2.0.21 - Fix for Chrome update
  V2.0.20 - More Click-to-Call identification fields
  V2.0.19 - Additional Click-to-Call identification fields
  V2.0.18 - Support for 'contact' as then entity for AI call summary/transcript
  V2.0.17 - Added support for call log only (excluding AI)
  V2.0.16 - Added hang-up cause; AI call transcript-support
  V2.0.15 - Extended call matching logic for call summaries and transcription
  V2.0.14 - Altered call matching logic for call summaries and transcription
  V2.0.13 - Support for selecting preferred device
  V2.0.11 - Support for Street.co.uk; Call summary AI; MS Dynamics local server
  V2.0.10 - Moved [Create call] button to icon
  V2.0.9 - Fix for free-text phone number identification
  V2.0.8 - Support for creating calls with Beacon CRM
  V2.0.7 - Added [Create new call] feature
  V2.0.6 - Added Monday.com
  V2.0.5 - Increased options for linking to tickets
  V2.0.4 - Added support for Beacon CRM
  V2.0.3 - Create Order flows
  V2.0.2 - Improved error handling
  V2.0.1 - Launch release

  For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool.
  
  The functionalities include the following:
  
  - Screen-Pop
  Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button.
  
  Auto-detection of incoming contact with link to contact record within the CRM tool
  
  - Click-to-Call
  Hovering over a telephone number allows the option to call that number with a simple click.  There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated
  
  - Transfer and Forward
  Option to transfer or forward the call to a colleague.  Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system.
  
  Icons to identify the current status of the colleagues to ensure forwarding or transfer only to a colleague who is available to take the call.
  
  - Call Log (optional)
  Allow logging of the call against the contact's record.  Either when the call is initiated or once the call has ended.
  
  - Version History
  V2.1.5 - Fix for websocket disconnect
  V2.1.4 - Moved Create Call to icon when no contact found
  V2.1.3 - Fix for delayed page rendering
  V2.1.2 - Added sipCallId logging for more accurate call matching
  V2.1.1 - Fix for Enable/Disable hanging following Chrome update
  
  V2.0.21 - Fix for Chrome update
  V2.0.20 - More Click-to-Call identification fields
  V2.0.19 - Additional Click-to-Call identification fields
  V2.0.18 - Support for 'contact' as then entity for AI call summary/transcript
  V2.0.17 - Added support for call log only (excluding AI)
  V2.0.16 - Added hang-up cause; AI call transcript-support
  V2.0.15 - Extended call matching logic for call summaries and transcription
  V2.0.14 - Altered call matching logic for call summaries and transcription
  V2.0.13 - Support for selecting preferred device
  V2.0.11 - Support for Street.co.uk; Call summary AI; MS Dynamics local server
  V2.0.10 - Moved [Create call] button to icon
  V2.0.9 - Fix for free-text phone number identification
  V2.0.8 - Support for creating calls with Beacon CRM
  V2.0.7 - Added [Create new call] feature
  V2.0.6 - Added Monday.com
  V2.0.5 - Increased options for linking to tickets
  V2.0.4 - Added support for Beacon CRM
  V2.0.3 - Create Order flows
  V2.0.2 - Improved error handling
  V2.0.1 - Launch release

• Apr 19, 2026
  description

  For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool.
  
  The functionalities include the following:
  
  - Screen-Pop
  Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button.
  
  Auto-detection of incoming contact with link to contact record within the CRM tool
  
  - Click-to-Call
  Hovering over a telephone number allows the option to call that number with a simple click.  There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated
  
  - Transfer and Forward
  Option to transfer or forward the call to a colleague.  Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system.
  
  Icons to identify the current status of the colleagues to ensure forwarding or transfer only to a colleague who is available to take the call.
  
  - Call Log (optional)
  Allow logging of the call against the contact's record.  Either when the call is initiated or once the call has ended.
  
  - Version History
  V2.0.19 - Additional Click-to-Call identification fields
  V2.0.18 - Support for 'contact' as then entity for AI call summary/transcript
  V2.0.17 - Added support for call log only (excluding AI)
  V2.0.16 - Added hang-up cause; AI call transcript-support
  V2.0.15 - Extended call matching logic for call summaries and transcription
  V2.0.14 - Altered call matching logic for call summaries and transcription
  V2.0.13 - Support for selecting preferred device
  V2.0.11 - Support for Street.co.uk; Call summary AI; MS Dynamics local server
  V2.0.10 - Moved [Create call] button to icon
  V2.0.9 - Fix for free-text phone number identification
  V2.0.8 - Support for creating calls with Beacon CRM
  V2.0.7 - Added [Create new call] feature
  V2.0.6 - Added Monday.com
  V2.0.5 - Increased options for linking to tickets
  V2.0.4 - Added support for Beacon CRM
  V2.0.3 - Create Order flows
  V2.0.2 - Improved error handling
  V2.0.1 - Launch release

  For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool.
  
  The functionalities include the following:
  
  - Screen-Pop
  Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button.
  
  Auto-detection of incoming contact with link to contact record within the CRM tool
  
  - Click-to-Call
  Hovering over a telephone number allows the option to call that number with a simple click.  There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated
  
  - Transfer and Forward
  Option to transfer or forward the call to a colleague.  Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system.
  
  Icons to identify the current status of the colleagues to ensure forwarding or transfer only to a colleague who is available to take the call.
  
  - Call Log (optional)
  Allow logging of the call against the contact's record.  Either when the call is initiated or once the call has ended.
  
  - Version History
  V2.1.2 - Added sipCallId logging for more accurate call matching
  V2.1.1 - Fix for Enable/Disable hanging following Chrome update
  
  V2.0.21 - Fix for Chrome update
  V2.0.20 - More Click-to-Call identification fields
  V2.0.19 - Additional Click-to-Call identification fields
  V2.0.18 - Support for 'contact' as then entity for AI call summary/transcript
  V2.0.17 - Added support for call log only (excluding AI)
  V2.0.16 - Added hang-up cause; AI call transcript-support
  V2.0.15 - Extended call matching logic for call summaries and transcription
  V2.0.14 - Altered call matching logic for call summaries and transcription
  V2.0.13 - Support for selecting preferred device
  V2.0.11 - Support for Street.co.uk; Call summary AI; MS Dynamics local server
  V2.0.10 - Moved [Create call] button to icon
  V2.0.9 - Fix for free-text phone number identification
  V2.0.8 - Support for creating calls with Beacon CRM
  V2.0.7 - Added [Create new call] feature
  V2.0.6 - Added Monday.com
  V2.0.5 - Increased options for linking to tickets
  V2.0.4 - Added support for Beacon CRM
  V2.0.3 - Create Order flows
  V2.0.2 - Improved error handling
  V2.0.1 - Launch release

Permissions & access

Permissions

storagenotificationstabs

Host access

https://*.wildixin.com/, https://localhost:44380/*, https://localhost:44393/*, http://172.16.0.108:84/*, https://crm-dev.softtrain.co.uk/ExtCRM/*, https://crm-preprod.softtrain.co.uk/ExtCRM/*, https://crm.softtrain.co.uk/ExtCRM/*, https://www.softtrain.co.uk/*, https://apps.softtrain.co.uk/*

Screenshots

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