XAD Client for CRM

Tracking since May 3, 2026.

Changelog

• Jun 8, 2026
  description

  Welcome to XAD Extension
  XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk) specially designed for Call Center Agent/Contact Center Agent. Using for Windows, Linux and MacOS.
  How does it work?
  - Go to the Chrome web store, search for the XAD keyword then add it to your chrome.
  - Login into XAD Extension with your individual call center account.
  - Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application.
  - Click on a phone number and make a call.
  - Make outgoing calls via the call
  - All your calls will automatically get logged and recorded in your XAD account.
  - More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout.
  
  ----------------------------------------------------------------------------------------------------
  Change log
  v2.5.17
  - Optimize extension.
  - ZNS hotfix.
  v2.5.16
  - Optimize extension.
  - ZNS Update.
  v2.5.15
  - Fixed the "API Config/Profile Name is incorrect" display error when an agent logs in.
  - Fixed the issue where the call planning interface disappears when switching to Vietnamese.
  - Optimize extension.
  v2.5.14
  - Optimize extension.
  - ZNS Update.
  - Fixed ticket creation bug.
  - Updated methods when new versions are available.
  v2.5.13
  - Optimize extension.
  v2.5.12
  - Optimize extension.
  v2.5.11
  - Fix bug "Network error"
  - Optimize extension.
  - Tracking service worker
  v2.5.10
  - Fix bug "Fetch to failed"
  v2.5.9
  - Optimize extension.
  - Tracking service worker.
  v2.5.8
  - Optimize extension.
  v2.5.7
  - Update CSAT by queue and by agent.
  v2.5.6
  - Update action call by CFONO/Softphone (Click2call)
  - Slow click call response speed
  v2.5.5
  - Fix miss code when update click2call.
  v2.5.4
  - Fix bug do not create a call log.
  v2.5.3
  - Fix bug do not create a call log.
  - Fix bug session expired, automatically logout.
  v2.5.2
  - Do not create a call log.
  - Session Expired, automatically logout.
  - Open multiple tickets at the same time.
  v2.5.1
  - Do not create a call log.
  - Click2call to jump to another ticket.
  - Unable to send ZNS with 1 OA.
  v2.5.0.1
  - Remove console debug error.
  - Fix error miss code send ZNS.
  - Fix the "Agent already logged in" error.
  - Fix ticket creation error.
  - Fix call log assignment error.
  - Synchronize agent status with the server.
  v2.5.0.0
  - Fix bug login already logout session expried
  - Optimize code and interface of XAD
  v2.4.0.70
  - Fix bugs login to XAD
  v2.4.0.7
  - Fix bugs login to XAD but cannot unpause and receive calls.
  v2.4.0.6
  - Fix bugs call from XAD ticket lost.
  - Fix bugs send ZNS Zalo to choose a template and input to field.
  v2.4.0.5
  - Fix bugs token Salesforce has expired.
  - Fix bugs store log tracking.
  v2.4.0.4
  - Fix bugs miss create tickets with option call out in Freshdesk.
  v2.4.0.3
  - Fix bugs miss create ticket Freshdesk.
  v2.4.0.0
  - Upgrade XAD extension system.
  - Upgrade to the latest version of SocketIO.
  - Integrate Webpack into the extension.
  v2.3.02.02
  - Update some errors that arise for the calling feature via Zalo.
  v2.3.02.01
  - Add a new feature to allow calling via Zalo.
  v2.3.01.13
  - Update some new features for the Sales Console.
  v2.3.01.12
  - Update call not sending a request to create ticket on FreshDesk.
  v2.3.01.11
  - Fix error when logging in with the same extension number.
  v2.3.01.10
  - Update more options when call ringing, create a case on Salesforce.
  v2.3.01.09
  - Update and fix some issues related to the Ubuntu operating system.
  v2.3.01.08
  - Fix click to call from Case Salesforce add call log to Case.
  v2.3.01.07
  - Update to add automatic call log assignment for FreshSales.
  v2.3.01.06
  - Update more modules for sending messages with Zalo (ZNS) Template.
  - Fix agent login error with previously configured CRM.
  - Fix the error of displaying the wrong message that the agent is already logged in.
  v2.3.01.05
  - Update more customer information displayed on CRM Zendesk.
  - Fixed some bugs not showing call log in CRM FreshSales.
  v2.3.01.04
  - Fixed some bugs related to multi-tab refresh.
  v2.3.01.03
  - Fixed some bugs in modules sms.
  v2.3.01.02
  - Fixed some bugs.
  v2.3.01.01
  - Fixed some interface bugs.
  v2.2.12.21
  - Update more English and Vietnamese languages.
  v2.2.11.10
  - Updated feature to add call log manually when complete calls for FreshSales.
  - Updated feature when ending a call, automatically returning to the previously opened tab while in another tab.
  - Update feature on/off Transfer CSAT.
  v2.2.09.19
  - Change get config from the file to the options page.
  v2.2.06.10
  - Update manifest version 2 to manifest version 3.
  - Change the way to load Jquery and Socket IO in background.service worker.
  - Update the new interface for the extension.

  Welcome to XAD Extension
  XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk) specially designed for Call Center Agent/Contact Center Agent. Using for Windows, Linux and MacOS.
  How does it work?
  - Go to the Chrome web store, search for the XAD keyword then add it to your chrome.
  - Login into XAD Extension with your individual call center account.
  - Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application.
  - Click on a phone number and make a call.
  - Make outgoing calls via the call
  - All your calls will automatically get logged and recorded in your XAD account.
  - More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout.
  
  ----------------------------------------------------------------------------------------------------
  Change log
  v2.5.18
  - Optimize extension.
  v2.5.17
  - Optimize extension.
  - ZNS hotfix.
  v2.5.16
  - Optimize extension.
  - ZNS Update.
  v2.5.15
  - Fixed the "API Config/Profile Name is incorrect" display error when an agent logs in.
  - Fixed the issue where the call planning interface disappears when switching to Vietnamese.
  - Optimize extension.
  v2.5.14
  - Optimize extension.
  - ZNS Update.
  - Fixed ticket creation bug.
  - Updated methods when new versions are available.
  v2.5.13
  - Optimize extension.
  v2.5.12
  - Optimize extension.
  v2.5.11
  - Fix bug "Network error"
  - Optimize extension.
  - Tracking service worker
  v2.5.10
  - Fix bug "Fetch to failed"
  v2.5.9
  - Optimize extension.
  - Tracking service worker.
  v2.5.8
  - Optimize extension.
  v2.5.7
  - Update CSAT by queue and by agent.
  v2.5.6
  - Update action call by CFONO/Softphone (Click2call)
  - Slow click call response speed
  v2.5.5
  - Fix miss code when update click2call.
  v2.5.4
  - Fix bug do not create a call log.
  v2.5.3
  - Fix bug do not create a call log.
  - Fix bug session expired, automatically logout.
  v2.5.2
  - Do not create a call log.
  - Session Expired, automatically logout.
  - Open multiple tickets at the same time.
  v2.5.1
  - Do not create a call log.
  - Click2call to jump to another ticket.
  - Unable to send ZNS with 1 OA.
  v2.5.0.1
  - Remove console debug error.
  - Fix error miss code send ZNS.
  - Fix the "Agent already logged in" error.
  - Fix ticket creation error.
  - Fix call log assignment error.
  - Synchronize agent status with the server.
  v2.5.0.0
  - Fix bug login already logout session expried
  - Optimize code and interface of XAD
  v2.4.0.70
  - Fix bugs login to XAD
  v2.4.0.7
  - Fix bugs login to XAD but cannot unpause and receive calls.
  v2.4.0.6
  - Fix bugs call from XAD ticket lost.
  - Fix bugs send ZNS Zalo to choose a template and input to field.
  v2.4.0.5
  - Fix bugs token Salesforce has expired.
  - Fix bugs store log tracking.
  v2.4.0.4
  - Fix bugs miss create tickets with option call out in Freshdesk.
  v2.4.0.3
  - Fix bugs miss create ticket Freshdesk.
  v2.4.0.0
  - Upgrade XAD extension system.
  - Upgrade to the latest version of SocketIO.
  - Integrate Webpack into the extension.
  v2.3.02.02
  - Update some errors that arise for the calling feature via Zalo.
  v2.3.02.01
  - Add a new feature to allow calling via Zalo.
  v2.3.01.13
  - Update some new features for the Sales Console.
  v2.3.01.12
  - Update call not sending a request to create ticket on FreshDesk.
  v2.3.01.11
  - Fix error when logging in with the same extension number.
  v2.3.01.10
  - Update more options when call ringing, create a case on Salesforce.
  v2.3.01.09
  - Update and fix some issues related to the Ubuntu operating system.
  v2.3.01.08
  - Fix click to call from Case Salesforce add call log to Case.
  v2.3.01.07
  - Update to add automatic call log assignment for FreshSales.
  v2.3.01.06
  - Update more modules for sending messages with Zalo (ZNS) Template.
  - Fix agent login error with previously configured CRM.
  - Fix the error of displaying the wrong message that the agent is already logged in.
  v2.3.01.05
  - Update more customer information displayed on CRM Zendesk.
  - Fixed some bugs not showing call log in CRM FreshSales.
  v2.3.01.04
  - Fixed some bugs related to multi-tab refresh.
  v2.3.01.03
  - Fixed some bugs in modules sms.
  v2.3.01.02
  - Fixed some bugs.
  v2.3.01.01
  - Fixed some interface bugs.
  v2.2.12.21
  - Update more English and Vietnamese languages.
  v2.2.11.10
  - Updated feature to add call log manually when complete calls for FreshSales.
  - Updated feature when ending a call, automatically returning to the previously opened tab while in another tab.
  - Update feature on/off Transfer CSAT.
  v2.2.09.19
  - Change get config from the file to the options page.
  v2.2.06.10
  - Update manifest version 2 to manifest version 3.
  - Change the way to load Jquery and Socket IO in background.service worker.
  - Update the new interface for the extension.

• May 20, 2026
  description

  Welcome to XAD Extension
  XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk) specially designed for Call Center Agent/Contact Center Agent. Using for Windows, Linux and MacOS.
  How does it work?
  - Go to the Chrome web store, search for the XAD keyword then add it to your chrome.
  - Login into XAD Extension with your individual call center account.
  - Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application.
  - Click on a phone number and make a call.
  - Make outgoing calls via the call
  - All your calls will automatically get logged and recorded in your XAD account.
  - More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout.
  
  ----------------------------------------------------------------------------------------------------
  Change log
  v2.5.16
  - Optimize extension.
  - ZNS Update.
  v2.5.15
  - Fixed the "API Config/Profile Name is incorrect" display error when an agent logs in.
  - Fixed the issue where the call planning interface disappears when switching to Vietnamese.
  - Optimize extension.
  v2.5.14
  - Optimize extension.
  - ZNS Update.
  - Fixed ticket creation bug.
  - Updated methods when new versions are available.
  v2.5.13
  - Optimize extension.
  v2.5.12
  - Optimize extension.
  v2.5.11
  - Fix bug "Network error"
  - Optimize extension.
  - Tracking service worker
  v2.5.10
  - Fix bug "Fetch to failed"
  v2.5.9
  - Optimize extension.
  - Tracking service worker.
  v2.5.8
  - Optimize extension.
  v2.5.7
  - Update CSAT by queue and by agent.
  v2.5.6
  - Update action call by CFONO/Softphone (Click2call)
  - Slow click call response speed
  v2.5.5
  - Fix miss code when update click2call.
  v2.5.4
  - Fix bug do not create a call log.
  v2.5.3
  - Fix bug do not create a call log.
  - Fix bug session expired, automatically logout.
  v2.5.2
  - Do not create a call log.
  - Session Expired, automatically logout.
  - Open multiple tickets at the same time.
  v2.5.1
  - Do not create a call log.
  - Click2call to jump to another ticket.
  - Unable to send ZNS with 1 OA.
  v2.5.0.1
  - Remove console debug error.
  - Fix error miss code send ZNS.
  - Fix the "Agent already logged in" error.
  - Fix ticket creation error.
  - Fix call log assignment error.
  - Synchronize agent status with the server.
  v2.5.0.0
  - Fix bug login already logout session expried
  - Optimize code and interface of XAD
  v2.4.0.70
  - Fix bugs login to XAD
  v2.4.0.7
  - Fix bugs login to XAD but cannot unpause and receive calls.
  v2.4.0.6
  - Fix bugs call from XAD ticket lost.
  - Fix bugs send ZNS Zalo to choose a template and input to field.
  v2.4.0.5
  - Fix bugs token Salesforce has expired.
  - Fix bugs store log tracking.
  v2.4.0.4
  - Fix bugs miss create tickets with option call out in Freshdesk.
  v2.4.0.3
  - Fix bugs miss create ticket Freshdesk.
  v2.4.0.0
  - Upgrade XAD extension system.
  - Upgrade to the latest version of SocketIO.
  - Integrate Webpack into the extension.
  v2.3.02.02
  - Update some errors that arise for the calling feature via Zalo.
  v2.3.02.01
  - Add a new feature to allow calling via Zalo.
  v2.3.01.13
  - Update some new features for the Sales Console.
  v2.3.01.12
  - Update call not sending a request to create ticket on FreshDesk.
  v2.3.01.11
  - Fix error when logging in with the same extension number.
  v2.3.01.10
  - Update more options when call ringing, create a case on Salesforce.
  v2.3.01.09
  - Update and fix some issues related to the Ubuntu operating system.
  v2.3.01.08
  - Fix click to call from Case Salesforce add call log to Case.
  v2.3.01.07
  - Update to add automatic call log assignment for FreshSales.
  v2.3.01.06
  - Update more modules for sending messages with Zalo (ZNS) Template.
  - Fix agent login error with previously configured CRM.
  - Fix the error of displaying the wrong message that the agent is already logged in.
  v2.3.01.05
  - Update more customer information displayed on CRM Zendesk.
  - Fixed some bugs not showing call log in CRM FreshSales.
  v2.3.01.04
  - Fixed some bugs related to multi-tab refresh.
  v2.3.01.03
  - Fixed some bugs in modules sms.
  v2.3.01.02
  - Fixed some bugs.
  v2.3.01.01
  - Fixed some interface bugs.
  v2.2.12.21
  - Update more English and Vietnamese languages.
  v2.2.11.10
  - Updated feature to add call log manually when complete calls for FreshSales.
  - Updated feature when ending a call, automatically returning to the previously opened tab while in another tab.
  - Update feature on/off Transfer CSAT.
  v2.2.09.19
  - Change get config from the file to the options page.
  v2.2.06.10
  - Update manifest version 2 to manifest version 3.
  - Change the way to load Jquery and Socket IO in background.service worker.
  - Update the new interface for the extension.

  Welcome to XAD Extension
  XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk) specially designed for Call Center Agent/Contact Center Agent. Using for Windows, Linux and MacOS.
  How does it work?
  - Go to the Chrome web store, search for the XAD keyword then add it to your chrome.
  - Login into XAD Extension with your individual call center account.
  - Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application.
  - Click on a phone number and make a call.
  - Make outgoing calls via the call
  - All your calls will automatically get logged and recorded in your XAD account.
  - More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout.
  
  ----------------------------------------------------------------------------------------------------
  Change log
  v2.5.17
  - Optimize extension.
  - ZNS hotfix.
  v2.5.16
  - Optimize extension.
  - ZNS Update.
  v2.5.15
  - Fixed the "API Config/Profile Name is incorrect" display error when an agent logs in.
  - Fixed the issue where the call planning interface disappears when switching to Vietnamese.
  - Optimize extension.
  v2.5.14
  - Optimize extension.
  - ZNS Update.
  - Fixed ticket creation bug.
  - Updated methods when new versions are available.
  v2.5.13
  - Optimize extension.
  v2.5.12
  - Optimize extension.
  v2.5.11
  - Fix bug "Network error"
  - Optimize extension.
  - Tracking service worker
  v2.5.10
  - Fix bug "Fetch to failed"
  v2.5.9
  - Optimize extension.
  - Tracking service worker.
  v2.5.8
  - Optimize extension.
  v2.5.7
  - Update CSAT by queue and by agent.
  v2.5.6
  - Update action call by CFONO/Softphone (Click2call)
  - Slow click call response speed
  v2.5.5
  - Fix miss code when update click2call.
  v2.5.4
  - Fix bug do not create a call log.
  v2.5.3
  - Fix bug do not create a call log.
  - Fix bug session expired, automatically logout.
  v2.5.2
  - Do not create a call log.
  - Session Expired, automatically logout.
  - Open multiple tickets at the same time.
  v2.5.1
  - Do not create a call log.
  - Click2call to jump to another ticket.
  - Unable to send ZNS with 1 OA.
  v2.5.0.1
  - Remove console debug error.
  - Fix error miss code send ZNS.
  - Fix the "Agent already logged in" error.
  - Fix ticket creation error.
  - Fix call log assignment error.
  - Synchronize agent status with the server.
  v2.5.0.0
  - Fix bug login already logout session expried
  - Optimize code and interface of XAD
  v2.4.0.70
  - Fix bugs login to XAD
  v2.4.0.7
  - Fix bugs login to XAD but cannot unpause and receive calls.
  v2.4.0.6
  - Fix bugs call from XAD ticket lost.
  - Fix bugs send ZNS Zalo to choose a template and input to field.
  v2.4.0.5
  - Fix bugs token Salesforce has expired.
  - Fix bugs store log tracking.
  v2.4.0.4
  - Fix bugs miss create tickets with option call out in Freshdesk.
  v2.4.0.3
  - Fix bugs miss create ticket Freshdesk.
  v2.4.0.0
  - Upgrade XAD extension system.
  - Upgrade to the latest version of SocketIO.
  - Integrate Webpack into the extension.
  v2.3.02.02
  - Update some errors that arise for the calling feature via Zalo.
  v2.3.02.01
  - Add a new feature to allow calling via Zalo.
  v2.3.01.13
  - Update some new features for the Sales Console.
  v2.3.01.12
  - Update call not sending a request to create ticket on FreshDesk.
  v2.3.01.11
  - Fix error when logging in with the same extension number.
  v2.3.01.10
  - Update more options when call ringing, create a case on Salesforce.
  v2.3.01.09
  - Update and fix some issues related to the Ubuntu operating system.
  v2.3.01.08
  - Fix click to call from Case Salesforce add call log to Case.
  v2.3.01.07
  - Update to add automatic call log assignment for FreshSales.
  v2.3.01.06
  - Update more modules for sending messages with Zalo (ZNS) Template.
  - Fix agent login error with previously configured CRM.
  - Fix the error of displaying the wrong message that the agent is already logged in.
  v2.3.01.05
  - Update more customer information displayed on CRM Zendesk.
  - Fixed some bugs not showing call log in CRM FreshSales.
  v2.3.01.04
  - Fixed some bugs related to multi-tab refresh.
  v2.3.01.03
  - Fixed some bugs in modules sms.
  v2.3.01.02
  - Fixed some bugs.
  v2.3.01.01
  - Fixed some interface bugs.
  v2.2.12.21
  - Update more English and Vietnamese languages.
  v2.2.11.10
  - Updated feature to add call log manually when complete calls for FreshSales.
  - Updated feature when ending a call, automatically returning to the previously opened tab while in another tab.
  - Update feature on/off Transfer CSAT.
  v2.2.09.19
  - Change get config from the file to the options page.
  v2.2.06.10
  - Update manifest version 2 to manifest version 3.
  - Change the way to load Jquery and Socket IO in background.service worker.
  - Update the new interface for the extension.

• May 14, 2026
  description

  Welcome to XAD Extension
  XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk) specially designed for Call Center Agent/Contact Center Agent. Using for Windows, Linux and MacOS.
  How does it work?
  - Go to the Chrome web store, search for the XAD keyword then add it to your chrome.
  - Login into XAD Extension with your individual call center account.
  - Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application.
  - Click on a phone number and make a call.
  - Make outgoing calls via the call
  - All your calls will automatically get logged and recorded in your XAD account.
  - More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout.
  
  ----------------------------------------------------------------------------------------------------
  Change log
  v2.5.15
  - Fixed the "API Config/Profile Name is incorrect" display error when an agent logs in.
  - Fixed the issue where the call planning interface disappears when switching to Vietnamese.
  - Optimize extension.
  v2.5.14
  - Optimize extension.
  - ZNS Update.
  - Fixed ticket creation bug.
  - Updated methods when new versions are available.
  v2.5.13
  - Optimize extension.
  v2.5.12
  - Optimize extension.
  v2.5.11
  - Fix bug "Network error"
  - Optimize extension.
  - Tracking service worker
  v2.5.10
  - Fix bug "Fetch to failed"
  v2.5.9
  - Optimize extension.
  - Tracking service worker.
  v2.5.8
  - Optimize extension.
  v2.5.7
  - Update CSAT by queue and by agent.
  v2.5.6
  - Update action call by CFONO/Softphone (Click2call)
  - Slow click call response speed
  v2.5.5
  - Fix miss code when update click2call.
  v2.5.4
  - Fix bug do not create a call log.
  v2.5.3
  - Fix bug do not create a call log.
  - Fix bug session expired, automatically logout.
  v2.5.2
  - Do not create a call log.
  - Session Expired, automatically logout.
  - Open multiple tickets at the same time.
  v2.5.1
  - Do not create a call log.
  - Click2call to jump to another ticket.
  - Unable to send ZNS with 1 OA.
  v2.5.0.1
  - Remove console debug error.
  - Fix error miss code send ZNS.
  - Fix the "Agent already logged in" error.
  - Fix ticket creation error.
  - Fix call log assignment error.
  - Synchronize agent status with the server.
  v2.5.0.0
  - Fix bug login already logout session expried
  - Optimize code and interface of XAD
  v2.4.0.70
  - Fix bugs login to XAD
  v2.4.0.7
  - Fix bugs login to XAD but cannot unpause and receive calls.
  v2.4.0.6
  - Fix bugs call from XAD ticket lost.
  - Fix bugs send ZNS Zalo to choose a template and input to field.
  v2.4.0.5
  - Fix bugs token Salesforce has expired.
  - Fix bugs store log tracking.
  v2.4.0.4
  - Fix bugs miss create tickets with option call out in Freshdesk.
  v2.4.0.3
  - Fix bugs miss create ticket Freshdesk.
  v2.4.0.0
  - Upgrade XAD extension system.
  - Upgrade to the latest version of SocketIO.
  - Integrate Webpack into the extension.
  v2.3.02.02
  - Update some errors that arise for the calling feature via Zalo.
  v2.3.02.01
  - Add a new feature to allow calling via Zalo.
  v2.3.01.13
  - Update some new features for the Sales Console.
  v2.3.01.12
  - Update call not sending a request to create ticket on FreshDesk.
  v2.3.01.11
  - Fix error when logging in with the same extension number.
  v2.3.01.10
  - Update more options when call ringing, create a case on Salesforce.
  v2.3.01.09
  - Update and fix some issues related to the Ubuntu operating system.
  v2.3.01.08
  - Fix click to call from Case Salesforce add call log to Case.
  v2.3.01.07
  - Update to add automatic call log assignment for FreshSales.
  v2.3.01.06
  - Update more modules for sending messages with Zalo (ZNS) Template.
  - Fix agent login error with previously configured CRM.
  - Fix the error of displaying the wrong message that the agent is already logged in.
  v2.3.01.05
  - Update more customer information displayed on CRM Zendesk.
  - Fixed some bugs not showing call log in CRM FreshSales.
  v2.3.01.04
  - Fixed some bugs related to multi-tab refresh.
  v2.3.01.03
  - Fixed some bugs in modules sms.
  v2.3.01.02
  - Fixed some bugs.
  v2.3.01.01
  - Fixed some interface bugs.
  v2.2.12.21
  - Update more English and Vietnamese languages.
  v2.2.11.10
  - Updated feature to add call log manually when complete calls for FreshSales.
  - Updated feature when ending a call, automatically returning to the previously opened tab while in another tab.
  - Update feature on/off Transfer CSAT.
  v2.2.09.19
  - Change get config from the file to the options page.
  v2.2.06.10
  - Update manifest version 2 to manifest version 3.
  - Change the way to load Jquery and Socket IO in background.service worker.
  - Update the new interface for the extension.

  Welcome to XAD Extension
  XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk) specially designed for Call Center Agent/Contact Center Agent. Using for Windows, Linux and MacOS.
  How does it work?
  - Go to the Chrome web store, search for the XAD keyword then add it to your chrome.
  - Login into XAD Extension with your individual call center account.
  - Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application.
  - Click on a phone number and make a call.
  - Make outgoing calls via the call
  - All your calls will automatically get logged and recorded in your XAD account.
  - More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout.
  
  ----------------------------------------------------------------------------------------------------
  Change log
  v2.5.16
  - Optimize extension.
  - ZNS Update.
  v2.5.15
  - Fixed the "API Config/Profile Name is incorrect" display error when an agent logs in.
  - Fixed the issue where the call planning interface disappears when switching to Vietnamese.
  - Optimize extension.
  v2.5.14
  - Optimize extension.
  - ZNS Update.
  - Fixed ticket creation bug.
  - Updated methods when new versions are available.
  v2.5.13
  - Optimize extension.
  v2.5.12
  - Optimize extension.
  v2.5.11
  - Fix bug "Network error"
  - Optimize extension.
  - Tracking service worker
  v2.5.10
  - Fix bug "Fetch to failed"
  v2.5.9
  - Optimize extension.
  - Tracking service worker.
  v2.5.8
  - Optimize extension.
  v2.5.7
  - Update CSAT by queue and by agent.
  v2.5.6
  - Update action call by CFONO/Softphone (Click2call)
  - Slow click call response speed
  v2.5.5
  - Fix miss code when update click2call.
  v2.5.4
  - Fix bug do not create a call log.
  v2.5.3
  - Fix bug do not create a call log.
  - Fix bug session expired, automatically logout.
  v2.5.2
  - Do not create a call log.
  - Session Expired, automatically logout.
  - Open multiple tickets at the same time.
  v2.5.1
  - Do not create a call log.
  - Click2call to jump to another ticket.
  - Unable to send ZNS with 1 OA.
  v2.5.0.1
  - Remove console debug error.
  - Fix error miss code send ZNS.
  - Fix the "Agent already logged in" error.
  - Fix ticket creation error.
  - Fix call log assignment error.
  - Synchronize agent status with the server.
  v2.5.0.0
  - Fix bug login already logout session expried
  - Optimize code and interface of XAD
  v2.4.0.70
  - Fix bugs login to XAD
  v2.4.0.7
  - Fix bugs login to XAD but cannot unpause and receive calls.
  v2.4.0.6
  - Fix bugs call from XAD ticket lost.
  - Fix bugs send ZNS Zalo to choose a template and input to field.
  v2.4.0.5
  - Fix bugs token Salesforce has expired.
  - Fix bugs store log tracking.
  v2.4.0.4
  - Fix bugs miss create tickets with option call out in Freshdesk.
  v2.4.0.3
  - Fix bugs miss create ticket Freshdesk.
  v2.4.0.0
  - Upgrade XAD extension system.
  - Upgrade to the latest version of SocketIO.
  - Integrate Webpack into the extension.
  v2.3.02.02
  - Update some errors that arise for the calling feature via Zalo.
  v2.3.02.01
  - Add a new feature to allow calling via Zalo.
  v2.3.01.13
  - Update some new features for the Sales Console.
  v2.3.01.12
  - Update call not sending a request to create ticket on FreshDesk.
  v2.3.01.11
  - Fix error when logging in with the same extension number.
  v2.3.01.10
  - Update more options when call ringing, create a case on Salesforce.
  v2.3.01.09
  - Update and fix some issues related to the Ubuntu operating system.
  v2.3.01.08
  - Fix click to call from Case Salesforce add call log to Case.
  v2.3.01.07
  - Update to add automatic call log assignment for FreshSales.
  v2.3.01.06
  - Update more modules for sending messages with Zalo (ZNS) Template.
  - Fix agent login error with previously configured CRM.
  - Fix the error of displaying the wrong message that the agent is already logged in.
  v2.3.01.05
  - Update more customer information displayed on CRM Zendesk.
  - Fixed some bugs not showing call log in CRM FreshSales.
  v2.3.01.04
  - Fixed some bugs related to multi-tab refresh.
  v2.3.01.03
  - Fixed some bugs in modules sms.
  v2.3.01.02
  - Fixed some bugs.
  v2.3.01.01
  - Fixed some interface bugs.
  v2.2.12.21
  - Update more English and Vietnamese languages.
  v2.2.11.10
  - Updated feature to add call log manually when complete calls for FreshSales.
  - Updated feature when ending a call, automatically returning to the previously opened tab while in another tab.
  - Update feature on/off Transfer CSAT.
  v2.2.09.19
  - Change get config from the file to the options page.
  v2.2.06.10
  - Update manifest version 2 to manifest version 3.
  - Change the way to load Jquery and Socket IO in background.service worker.
  - Update the new interface for the extension.

• May 3, 2026
  description

  (empty)

  Welcome to XAD Extension
  XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk) specially designed for Call Center Agent/Contact Center Agent. Using for Windows, Linux and MacOS.
  How does it work?
  - Go to the Chrome web store, search for the XAD keyword then add it to your chrome.
  - Login into XAD Extension with your individual call center account.
  - Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application.
  - Click on a phone number and make a call.
  - Make outgoing calls via the call
  - All your calls will automatically get logged and recorded in your XAD account.
  - More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout.
  
  ----------------------------------------------------------------------------------------------------
  Change log
  v2.5.15
  - Fixed the "API Config/Profile Name is incorrect" display error when an agent logs in.
  - Fixed the issue where the call planning interface disappears when switching to Vietnamese.
  - Optimize extension.
  v2.5.14
  - Optimize extension.
  - ZNS Update.
  - Fixed ticket creation bug.
  - Updated methods when new versions are available.
  v2.5.13
  - Optimize extension.
  v2.5.12
  - Optimize extension.
  v2.5.11
  - Fix bug "Network error"
  - Optimize extension.
  - Tracking service worker
  v2.5.10
  - Fix bug "Fetch to failed"
  v2.5.9
  - Optimize extension.
  - Tracking service worker.
  v2.5.8
  - Optimize extension.
  v2.5.7
  - Update CSAT by queue and by agent.
  v2.5.6
  - Update action call by CFONO/Softphone (Click2call)
  - Slow click call response speed
  v2.5.5
  - Fix miss code when update click2call.
  v2.5.4
  - Fix bug do not create a call log.
  v2.5.3
  - Fix bug do not create a call log.
  - Fix bug session expired, automatically logout.
  v2.5.2
  - Do not create a call log.
  - Session Expired, automatically logout.
  - Open multiple tickets at the same time.
  v2.5.1
  - Do not create a call log.
  - Click2call to jump to another ticket.
  - Unable to send ZNS with 1 OA.
  v2.5.0.1
  - Remove console debug error.
  - Fix error miss code send ZNS.
  - Fix the "Agent already logged in" error.
  - Fix ticket creation error.
  - Fix call log assignment error.
  - Synchronize agent status with the server.
  v2.5.0.0
  - Fix bug login already logout session expried
  - Optimize code and interface of XAD
  v2.4.0.70
  - Fix bugs login to XAD
  v2.4.0.7
  - Fix bugs login to XAD but cannot unpause and receive calls.
  v2.4.0.6
  - Fix bugs call from XAD ticket lost.
  - Fix bugs send ZNS Zalo to choose a template and input to field.
  v2.4.0.5
  - Fix bugs token Salesforce has expired.
  - Fix bugs store log tracking.
  v2.4.0.4
  - Fix bugs miss create tickets with option call out in Freshdesk.
  v2.4.0.3
  - Fix bugs miss create ticket Freshdesk.
  v2.4.0.0
  - Upgrade XAD extension system.
  - Upgrade to the latest version of SocketIO.
  - Integrate Webpack into the extension.
  v2.3.02.02
  - Update some errors that arise for the calling feature via Zalo.
  v2.3.02.01
  - Add a new feature to allow calling via Zalo.
  v2.3.01.13
  - Update some new features for the Sales Console.
  v2.3.01.12
  - Update call not sending a request to create ticket on FreshDesk.
  v2.3.01.11
  - Fix error when logging in with the same extension number.
  v2.3.01.10
  - Update more options when call ringing, create a case on Salesforce.
  v2.3.01.09
  - Update and fix some issues related to the Ubuntu operating system.
  v2.3.01.08
  - Fix click to call from Case Salesforce add call log to Case.
  v2.3.01.07
  - Update to add automatic call log assignment for FreshSales.
  v2.3.01.06
  - Update more modules for sending messages with Zalo (ZNS) Template.
  - Fix agent login error with previously configured CRM.
  - Fix the error of displaying the wrong message that the agent is already logged in.
  v2.3.01.05
  - Update more customer information displayed on CRM Zendesk.
  - Fixed some bugs not showing call log in CRM FreshSales.
  v2.3.01.04
  - Fixed some bugs related to multi-tab refresh.
  v2.3.01.03
  - Fixed some bugs in modules sms.
  v2.3.01.02
  - Fixed some bugs.
  v2.3.01.01
  - Fixed some interface bugs.
  v2.2.12.21
  - Update more English and Vietnamese languages.
  v2.2.11.10
  - Updated feature to add call log manually when complete calls for FreshSales.
  - Updated feature when ending a call, automatically returning to the previously opened tab while in another tab.
  - Update feature on/off Transfer CSAT.
  v2.2.09.19
  - Change get config from the file to the options page.
  v2.2.06.10
  - Update manifest version 2 to manifest version 3.
  - Change the way to load Jquery and Socket IO in background.service worker.
  - Update the new interface for the extension.

• May 3, 2026
  short_description

  (empty)

  XAD Client for CRM

• May 3, 2026
  name

  Unknown

  XAD Client for CRM

• May 3, 2026
  category

  (empty)

  productivity/workflow

• May 3, 2026
  host_permissions

  (empty)

  https://*/*, http://*/*, file:///*/*, <all_urls>, https://*.sentry.io/

• May 3, 2026
  permissions

  (empty)

  scripting, activeTab, storage, tabs, notifications, background, alarms, system.cpu, system.memory, contextMenus

Permissions & access

Permissions

scriptingactiveTabstoragetabsnotificationsbackgroundalarmssystem.cpusystem.memorycontextMenus

Host access

https://*/*, http://*/*, file:///*/*, <all_urls>, https://*.sentry.io/

Screenshots

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