Convoso Team Optimizer

Name: Convoso Team Optimizer
Author: robert.d

Team management and visual organization for Convoso dashboard

As of June 2026, Convoso Team Optimizer has — users in the Functionality & UI category.

robert.d Functionality & UI

Chrome Web Store ↗.crx

Users0%

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Rating0%

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— reviews

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Version

2.0.1

Manifest V3

History

2 snapshots

Tracking since Apr 17, 2026.

Not enough history yet for this metric — the chart fills in as we collect more snapshots.

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Date	Users	Rating	Reviews	Version
Apr 17, 2026	—	—	—	2.0.1
Apr 27, 2026	—	—	—	2.0.1
Now	—	—	—	2.0.1

Permissions & access

Permissions: storageactiveTabscripting
Host access: https://*.convoso.com/*

Screenshots

About

The Convoso Team Optimizer (CTO) is a high-performance management overlay designed specifically for Call Center Coaches and Managers using the Convoso platform. By integrating a deterministic identity resolver, CTO organizes your real-time agent monitor into high-visibility sections, allowing for faster response times and clearer operational oversight.

Key Features:

Deterministic Grouping: Matches agents by User ID and Extension to ensure 100% accurate team placement, regardless of name variations or middle initials.

Custom Team Headers: Automatically injects visual headers for Team Appointmates (Mary), Team Dauntless (Kenny), and Team Warriors (Susan).

Flexible Visibility Control: Hide or show entire teams with a single click to focus on high-priority campaigns without breaking Convoso’s underlying framework.

Non-Destructive Orchestration: Uses CSS-first rendering (Flex-Order) to prevent agents from "vanishing" during high-frequency dashboard updates.

Adaptive Lifecycle Guardrails: Self-healing context checks ensure the extension remains stable alongside heavy WebRTC and Janus SIP traffic.