SNoKrunch

About

SNoKrunch: ServiceNow HTML Template Optimizer

Stop fighting double-spaced templates in ServiceNow.

If you work in ServiceNow, you’ve likely encountered the "Ghost Spacing" bug: you paste perfectly formatted HTML into a Work Note or Comment field, but once posted, it renders with massive, unwanted gaps between every line.

This happens because the ServiceNow "Classic" UI applies a white-space: pre-wrap; CSS rule to the activity stream. This forces the browser to treat every "Enter" key press in your code as a literal visual break, effectively double-spacing your paragraphs and lists.

SNoKrunch is a surgical utility built by an IT professional for IT professionals to solve this exact frustration without requiring complex ServiceNow system property changes or breaking your editing workflow.

🛠 How It Works
SNoKrunch allows you to keep your HTML templates human-readable and easy to edit in your favorite text editor. When you're ready to post:

Paste your indented, "pretty" HTML into any ServiceNow textarea.

Click the SNoKrunch extension icon in your browser toolbar.

Hit "Krunch It".

The extension instantly pierces through ServiceNow's nested iframes, finds the active field, and "krunches" the code into a single, continuous line. By removing the physical newlines from the code, you bypass the pre-wrap CSS, ensuring your [code] blocks render exactly as intended.

✨ Key Features
Iframe Aware: Specifically designed to work with the complex, nested iframe structures of the ServiceNow Classic UI (targeting gsft_main and incident.do).

Scoped Targeting: Only "krunches" text that contains the [code] tag, preventing accidental formatting of plain-text notes.

Visual Confirmation: The targeted field flashes with a subtle border to let you know the optimization was successful.

Universal Compatibility: Works across all *.service-now.com subdomains.

🔒 Privacy & Security
SNoKrunch is built with a "Zero-Data" philosophy. It does not collect, store, or transmit any data. All text processing happens locally within your browser tab, and the extension does not communicate with any external servers.