Process Update Finder

About

Process Update Finder is an internal tool for Groupon Customer Service agents that keeps your team aligned with the latest process changes — without leaving your workflow.

KEY FEATURES

✅ Instant Process Search
Search across all process updates by keyword. Results update as you type, with search history and smart suggestions built in.

✅ AI-Powered Suggestions from Salted
Click "Suggest Updates from Salted" while viewing a customer case and the extension reads the context, then uses AI to surface the most relevant process updates automatically.

✅ Ask AI a Question
Type any process question in plain English and get a direct answer drawn only from your team's own process documentation.

✅ AI Summarization
One click generates a structured summary of any update — What Changed, Who It Affects, Action Required, and Key Dates.

✅ Date Range Summaries + Email
Select a custom date range, generate an AI summary of all updates in that period, and email it directly to yourself with one click.

✅ Acknowledgement Tracking
Mark updates as acknowledged. Required updates are flagged with a banner until actioned. All acknowledgements sync to your team's tracking sheet.

✅ Filters & Bookmarks
Filter by status, date, LOB, region, or channel. Bookmark updates to find them instantly later.

✅ New Update Notifications
Background alerts notify you whenever a new process update is published — even when the extension is closed.

✅ Insert to Salted
Push a process update snippet directly into your active Salted reply box without switching tabs.

Built for Groupon CommOps · Customer Service Teams