Naaledge

About

Naaledge - AI Support Agent for Your Helpdesk
Naaledge is your AI-powered support co-pilot, built to help agents resolve tickets faster and with more consistency.

What it does:
-Understands your knowledge base - Naaledge pulls answers directly from your connected knowledge base, so replies are accurate and on-brand every time.
Reads the full conversation - It scans the email thread and ticket history to understand context before writing a single word, so replies never feel generic or out of place.
Drafts replies instantly - Working right on your active tab, Naaledge reads the customer's ticket and drafts a ready-to-send email response tailored to their specific question.
Saves agents time - No more switching tabs to search docs or past conversations. Naaledge brings the knowledge to you, right where you're working.

Perfect for:
Support teams, customer success agents, and helpdesk operators who want faster response times without sacrificing quality or accuracy.

How it works:
Open a support ticket or email thread in your browser
Click the Naaledge extension icon
Get a context-aware draft reply, sourced from your knowledge base, ready to review and send