Audovo Voice

About

Audovo Voice: The Unified Business Phone System & Browser Softphone

Transform your web browser into a powerful, enterprise-grade business phone system. Audovo Voice is a modern Chrome Side Panel softphone that integrates directly with the Audovo cloud telephony platform, allowing you to manage inbound and outbound calls, consult coworkers, transfer clients, and track logs without ever leaving your active tab.

To use this extension, an active account on the Audovo platform is required. Sign up at https://audovo.com to choose your business numbers, set up advanced routing, and activate your account.

🚀 WHY CHOOSE AUDOVO VOICE?
For modern businesses, sales teams, and customer support desks, switching between tabs and physical desk phones kills productivity. Audovo Voice consolidates your communication channel directly into Chrome's native Side Panel. Anchored to your screen, it provides a persistent, glassmorphic workspace that remains active as you navigate the web.

Equipped with smart Click-to-Dial, presence management, and seamless transfer protocols, Audovo keeps your agents focused, your customer experience premium, and your operational costs low.

📞 KEY EXTENSION FEATURES
1. Unified Browser Softphone (WebRTC)
Place and receive calls directly in your browser. Our high-fidelity WebRTC client connects instantly, ensuring crystal-clear audio and zero lag.

2. Native Chrome Side Panel Integration
Unlike popup widgets that disappear when you click away, Audovo embeds natively in Chrome’s Side Panel. It stays open as you work, browse, and toggle tabs.

3. Click-to-Dial (Click-to-Call)
Audovo automatically detects phone numbers on any webpage. Hover over a number, click the phone icon, and dial out immediately. No more copy-pasting.

4. Advanced Transfer System
Warm Transfer & Consult: Put callers on hold with music, dial a coworker or external target to consult privately, and click "Bridge" to merge all three. The agent can hang up at any time, leaving the customer and transfer target connected.
Cold / Blind Transfer: Redirect callers to coworkers or external departments instantly, instantly freeing up your softphone line.

5. Smart Presence & Status Controls
Toggle your availability status (Active ↔ Inactive) directly from the header. Set your personal routing preferences (Browser Softphone, SIP Desk Phone, or Both) to coordinate where incoming calls go.

6. Interactive Contact Lookup
Save contacts on the fly. Clicking the dial or transfer inputs automatically populates your contact list and active coworkers (complete with real-time green online presence dots) so you never have to memorize extensions.

7. Instant Desktop Notifications
Never miss an incoming call. Audovo sends system-native notifications with "Answer" and "Decline" buttons even if Chrome is minimized or the side panel is closed. It even tells you which specific business number the caller is dialing into.

🏢 THE AUDOVO PLATFORM: BEYOND THE EXTENSION
Audovo is not just a softphone; it is an all-in-one cloud business communications suite. Manage your numbers, teams, and analytics from the central Audovo Dashboard:

Visual IVR Flow Builder: Drag-and-drop to create interactive phone menus, voicemail greetings, after-hours schedules, and automatic redirects.
Presence-Aware Ring Groups: Simultaneously ring your agents' browsers and physical SIP desk phones to maximize call answer rates.
Call Recording & AI Transcriptions: Record important calls and view automated, searchable transcriptions directly in your dashboard logs.
Timezone & Business Hour Routing: Automatically route callers to voicemail, specific departments, or announcement greetings based on your local office hours or holiday closures.
Intelligent Call Spam Blacklist: Instantly block spam, telemarketers, and robo-calls from reaching your lines.
Global Contacts & CRM Sync: Keep your corporate contact directory updated in real-time. Changes sync instantly across all logged-in agent softphones.
Pay-As-You-Go Wallet Billing: No rigid user licenses. Pay only for the minutes and phone numbers you actually use with a flexible, prepaid wallet system.

🛠️ QUICK START GUIDE
Sign Up: Visit https://audovo.com to register your business account.
Get a Number: Buy your local or toll-free business numbers in the Audovo dashboard.
Download the Extension: Click "Add to Chrome" to install the softphone.
Log In: Open the side panel, enter your Audovo login credentials and your Dashboard API Key.
Call: Type a number or click a number on a webpage to place your first call!

🔒 SECURITY & PRIVACY
Encrypted Storage: All session tokens and API keys are stored locally using Chrome's secure Profile Storage APIs.
No Middleware: The extension communicates directly with secure HTTPS Audovo endpoints and Twilio's global WebRTC network.
No Background Tracking: We only parse phone numbers on pages you visit to enable Click-to-Dial. Your browsing history is never logged or sent to any server.