ZenAlert

About

Are you a support agent who keeps Zendesk open in a background tab all day? You've probably missed auto-assigned tickets because Zendesk opens them silently — no sound, no desktop notification, nothing.

ZenAlert fixes that.

The moment Zendesk auto-assigns a ticket and opens it, ZenAlert plays a crisp audio notification so you know instantly — even if you're focused on another screen or application.

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HOW IT WORKS
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Zendesk is a single-page app. When a ticket is auto-assigned to you, it silently changes the browser URL to that ticket. ZenAlert watches for exactly that URL change and triggers a sound — no polling servers, no account access, no data sent anywhere.

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FEATURES
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• Instant audio alert — plays within a fraction of a second of ticket opening
• 4 built-in sounds — Chime, Bell, Ping, and Alert — preview each before choosing
• Volume control — set it to a level that cuts through without startling you
• Smart detection mode — only alerts on auto-assigned tickets arriving from queue/filter pages, so manually clicking tickets won't trigger noise
• Works across all Zendesk instances — any *.zendesk.com subdomain
• Lightweight — no background servers, no tracking, no external requests

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PERFECT FOR
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• Customer support agents using Zendesk's auto-assignment or round-robin routing
• Teams working across multiple monitors or apps
• Anyone who has ever returned to their desk to find 3 unanswered tickets waiting

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PRIVACY
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ZenAlert does not collect, store, or transmit any data. It only reads the current tab URL to detect ticket navigation — nothing more. Your Zendesk data stays entirely in your browser.

Permissions used:
• Storage — saves your volume and sound preferences locally
• Tabs — reads the active tab URL to show your Zendesk domain in the popup