CXMind Copilot

About

CXMind Copilot transforms your Chrome browser into an AI-powered call center workstation. Designed for contact center agents, sales teams, and support staff, it provides real-time intelligence during every call — right inside Chrome's side panel.

🎙️ REAL-TIME TRANSCRIPTION
Live speech-to-text transcription during calls. Never miss a word — focus on the conversation while CXMind captures everything.

🧠 AI-POWERED SUGGESTIONS
Get intelligent response recommendations based on conversation context. When a customer asks about pricing, refund policies, or technical issues, relevant scripts and knowledge base articles appear instantly.

📋 SOP GUIDANCE
Automated Standard Operating Procedure guidance during calls. Step-by-step instructions appear based on call type, ensuring compliance and consistency across your team.

☎️ CLICK-TO-CALL
Automatically detects phone numbers on any webpage. One click to dial — works with LinkedIn, Google Maps, CRM pages, and more.

🔧 AGENT TOOLKIT
A powerful floating toolbox built for speed:
• KB Search — Search your knowledge base without leaving the call
• Wrap-up Queue — Auto-generated post-call tasks with AI summaries
• AI Drafts — One-click copy for tickets, callbacks, and follow-up emails
• Messages — Internal coaching and team chat, separate from customer view

💬 OMNI-CHANNEL SUPPORT
Handle voice calls and chat conversations in one unified interface. Switch between channels seamlessly with conversation preview and smart routing.

📊 PERFORMANCE DASHBOARD
Track your daily call metrics, talk time, and AI-assisted scores at a glance.

🔒 PRIVACY & SECURITY
• On-device processing for sensitive data (PII redaction)
• Secure WebSocket connection to your CXMind server
• No data shared with third parties
• Enterprise-grade authentication (OAuth 2.0)

⚡ QUICK SETUP
1. Install the extension
2. Enter your CXMind server URL
3. Log in with your agent credentials
4. Start taking calls with AI assistance

REQUIREMENTS
• A CXMind server instance (self-hosted or cloud)
• Agent account with valid credentials
• Chrome 120+ recommended

PERFECT FOR
• Call center agents & supervisors
• Inside sales teams
• Customer support representatives
• Help desk operators
• Any team using SIP-based phone systems

Built by SonicWell — empowering contact centers with AI intelligence.