Zendesk WFM License analyzer

About

🔍 Zendesk WFM License Analyzer - Optimize Your Workforce Management Costs

Take control of your Zendesk WFM licensing costs with this extension that helps you identify unused licenses and optimize your email allowlists.

⭐️ FEATURES:

📊 Smart License Analysis
• Compare WFM email allowlists with active Zendesk users
• Identify users with WFM access but no active Zendesk licenses
• Get detailed reports on license utilization and cost optimization opportunities

📧 Advanced Email Management
• Extract emails directly from WFM allowlist pages
• Add, remove, and validate email addresses with ease
• Search and filter through large email lists with pagination
• Bulk import emails from CSV files with validation and deduplication

💾 Seamless Integration
• Save updated email lists directly back to WFM with one click
• Automatic subdomain detection works with any Zendesk instance
• Persistent storage saves your data between sessions
• Secure local credential storage - no data leaves your browser

📤 Flexible Export Options
• Export to CSV with Zendesk status columns
• Copy email lists to clipboard for quick sharing

🔐 Security & Privacy
• All API calls are made directly from your browser
• Credentials stored locally using Chrome's secure storage
• No intermediary servers - your data stays private

🎯 Perfect For:
• Zendesk administrators managing WFM licenses
• Organizations wanting to reduce unused licenses

🚀 How It Works:
1. Navigate to your Zendesk WFM email allowlist page https://yoursubdomain.zendesk.com/wfm/v2/account-settings
2. Enter your Zendesk API credentials
3. Let the extension analyze your licenses automatically
4. Review the comparison report and export results
5. Optimize your allowlist and save directly to WFM

💡 Save money identifying users who have WFM access but no longer need Zendesk licenses, potentially saving in licensing costs.

⚡ Save time automating manual license auditing processes that typically take hours of manual work.