ACC - F, V, V-PATTERNS Troubleshooter

About

ACC-V Troubleshooter — a productivity tool for ServiceNow Technical Support Engineers diagnosing Agent Client Collector (ACC-F / ACC-V / V-Patterns), MID Server, Discovery, ECC Queue, and CMDB issues.

  It brings guided troubleshooting content and AI-assisted log/case analysis into one side panel, so you can go from a raw case to a structured root cause without leaving your browser.

  WHAT IT DOES
  - Smart Search across all troubleshooting content, KBs, and reference data
  - Case Triage: paste a case and get a structured, four-section analysis
  - AI Log Analyzer + Log Generator: build sample ACC/MID/ECC/Discovery commands and analyze logs; attach a file (drag-and-drop) to auto-analyze
  - Ask ACC-V: natural-language Q&A over ACC-V knowledge
  - ACC-V L1 Chatbot: multi-turn diagnostic assistant with an Investigation Summary you can copy, download, or save
  - Reference library: Knowledge Base, Guided Troubleshooter, Ruby Scripts, Architecture, Code Flow Tracer, Ref Search, Error Codes

  AI THAT RESPECTS PRIVACY
  - Runs an on-device LLM (Phi-3.5-mini via WebGPU) so analysis can happen fully locally
  - Optionally connects to your own ServiceNow instance's Now Assist (NOW LLM) backend
  - No third-party cloud AI services — your case data stays between your browser and your instance

  BUILT FOR SPEED
  - Opens instantly from the toolbar or with Ctrl+Shift+A (Cmd+Shift+A on Mac)
  - One-click Home button and a clean tabbed layout
  - Built-in self-diagnostic ("Plugin Repair") to fix common issues in one click

  GETTING STARTED
  1. Pin the extension and open it from the toolbar.
  2. (Optional) Install the on-device model from the LLM Setup panel — needs WebGPU and ~4 GB RAM.
  3. (Optional) Connect your ServiceNow instance's Now Assist backend from the AI Log Analyzer tab.

  PERMISSIONS
  The extension reads ServiceNow pages (service-now.com, hi.service-now.com, support.servicenow.com) to pull case and KB context, and uses local storage to cache the on-device model. It does not collect or transmit your data to any third
  party.

  Feedback is welcome — use the Feedback link inside the extension.