TicketIQ - Similar Ticket Suggestions

Name: TicketIQ - Similar Ticket Suggestions
Author: ashishmangtani1994

Shows similar past ticket suggestions on Freshservice ticket pages

As of June 2026, TicketIQ - Similar Ticket Suggestions has 15 users in the Developer Tools category.

ashishmangtani1994 Developer Tools

Chrome Web Store ↗.crx

Users0%

Rating0%

—

— reviews

Reviews0%

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Version

1.0

Manifest V3

History

2 snapshots

Tracking since Jun 6, 2026.

Not enough history yet for this metric — the chart fills in as we collect more snapshots.

View as table

Date	Users	Rating	Reviews	Version
Jun 6, 2026	—	—	—	1.0
Jun 15, 2026	—	—	—	1.0
Now	15	—	—	1.0

Permissions & access

Permissions: activeTabscripting
Host access: https://icertishelpdesk.freshservice.com/*, https://ticketiq-proxy.ashishmangtani1994.workers.dev/*, https://itsupport.icertis.com/*

Screenshots

TicketIQ - Similar Ticket Suggestions screenshot 1

About

TicketIQ is an AI-powered IT helpdesk assistant that automatically searches past closed support tickets on Freshservice and displays relevant fix suggestions directly on the ticket page.

When an IT agent opens a ticket, TicketIQ silently searches thousands of historical tickets in the background, identifies similar past issues, and presents actionable resolution steps — all without leaving the current page.

Features:
- Auto-detects the ticket subject and searches instantly in the background
- AI-powered keyword extraction for precise matching
- Shows numbered fix steps based on real past resolutions
- Displays up to 10 reference tickets with clickable links
- Works on icertishelpdesk.freshservice.com and itsupport.icertis.com
- Collapsed by default — expands only when clicked
- Badge shows search status (searching / found / not found)

Technical

Version: 1.0
Manifest: V3
Size: 10.43KiB
Min Chrome: 88
Languages: 1
Featured: No

Metadata

ID: ieclldgjadkihadogombjfcindhffema
Developer ID: u7b5d5567433297a39f25c081c2434907
Developer Email: [email protected]
Created: Jun 5, 2026
Last Updated (Store): Jun 6, 2026
Last Scraped: Jun 15, 2026
Website: —
Support URL: —
Privacy Policy: —

Data sourced from the Chrome Web Store · last verified Jun 15, 2026.