Reamaze

About

Reamaze is simplified cloud helpdesk for sites and apps. Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via Email, SMS/MMS, social media (Twitter, Facebook, Instagram), live chat, knowledge bases, and workflows.

We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept. Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers. Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more and nothing less.

Founded in 2012, Reamaze is loved by thousands of businesses worldwide ranging from lifestyle eCommerce to online universities and from innovative SaaS platforms to Mom-&-Pop stores. Whether you’re building the e-commerce store of your dreams or the next big SaaS, Reamaze can help you deliver awesome, personable customer support experiences. A full suite of native and 3rd party app integrations will help you get the most out of your existing workflows and keep your teams running on point and in sync.

Features

- Embeddable in app or on site for direct messaging
- Multi-Channel email support
- Live Chat
- SMS/MMS support
- Facebook, Twitter, and Instagram integration
- iOS and Android mobile apps available
- External and Internal Knowledge Bases
- Multi-brand management
- Simple CRM
- Team collaboration and staff notes
- Automated workflows
- Customizable email templates
- Automatic collision detection
- Customizable notifications, tags, and filters
- Response templates
- Conversation permalinks
- Autoresponders
- Volume, response time, and staff reports
- JavaScript integrations


Pricing

Reamaze is Software as a Service and there is a monthly subscription fee associated with the service. Please see https://www.reamaze.com/pricing for specifics on pricing.