ShiftZen - Intercom Triage

Smart agent triage, AI replies & ZenDash phone agent monitoring embedded in Intercom.

As of June 2026, ShiftZen - Intercom Triage has 5 users in the Productivity category.

Usersno change0%
5
5
Ratingno change0%
— reviews
Reviewsno change0%
Version
38.9.8
Manifest V3
90-day change · In the last 90 days this extension 2 version updates, changed permissions.

History

5 snapshots

Tracking since Apr 22, 2026.

6.1653.84Apr 22, 2026Jun 9, 2026
View as table
DateUsersRatingReviewsVersion
Apr 22, 202638.8.0
Apr 26, 202638.8.0
May 14, 2026438.8.1
May 21, 2026438.9.8
May 27, 2026638.9.8
Now538.9.8

Changelog

  • May 14, 2026
    host_permissions
    https://app.intercom.com/*, https://zeenie-llm-api.zenotibeta.com/*, https://zenbase.azurewebsites.net/*
    https://app.intercom.com/*, https://zeenie-llm-api.zenotibeta.com/*, https://zenbase.zenotitest.com/*

Permissions & access

Permissions
storageunlimitedStorageactiveTabscriptingnotificationsalarmstabs
Host access
https://app.intercom.com/*, https://zeenie-llm-api.zenotibeta.com/*, https://zenbase.zenotitest.com/*

Screenshots

ShiftZen - Intercom Triage screenshot 1

About

ShiftZen is an internal productivity extension that embeds a triage and AI-assist panel inside Intercom's Inbox. It helps support agents route tickets to the correct teammate using a configurable shift-and-bin queue, generates AI drafts, summaries and CRI templates for the current conversation, analyzes multiple tickets in batch and exports the results to Excel, and surfaces ZenDash live phone-agent status so leads can spot zero-active-agents or missing-agent conditions quickly. All data stays within the user's browser and the internal Zenoti APIs the user is already authenticated to.

Technical

Version
38.9.8
Manifest
V3
Size
192KiB
Min Chrome
88
Languages
1
Featured
No

Metadata

ID
glhomlodomppeglmfbcijhhhgjhnbnoj
Developer ID
ucbfb1fc2c2a5fff5794296df2438aee7
Developer Email
[email protected]
Created
Apr 21, 2026
Last Updated (Store)
May 15, 2026
Last Scraped
Jun 9, 2026
Website
Support URL
Privacy Policy

Data sourced from the Chrome Web Store · last verified Jun 9, 2026.