Help Scout

About

Help Scout is a help desk designed for a great customer experience, free of ticket numbers and portals. It's easy to get your team up and running with our customer service software.

HELP DESK SCALE WITHOUT THE CLUTTER 

+ Workflows enable you to filter emails, setup custom folders or automate actions quickly 
+ 75+ keyboard shortcuts modeled after Gmail make you feel right at home 
+ Insert canned responses on-demand with Saved Replies 
+ Use Help Scout from Gmail with our powerful email integration 

COLLABORATE WITH YOUR TEAM 

+ Insightful Help Scout reports keep your finger on the pulse of the business 
+ Collaborate internally with private notes and assigning 
+ Our unique collision detection feature prevents two agents from replying to the same customer 
+ Manage multiple mailboxes or products with ease 

BUILD CUSTOMER RELATIONSHIPS 

+ Customer profiles populate automatically with public information 
+ Complete conversation history is only a click away at all times 
+ Quickly log phone calls from Help Scout or track voicemails automatically 

EXTEND AND INTEGRATE 

+ Help Scout Apps bring integrations with your favorite products into the fold 
+ Leverage Help Scout in powerful ways with the read/write API 
+ Custom Apps enable you to pull in data from any third party source

Delight customers in less time with customer support software that works just like email.