Ticket Highlighter

About

Stop Scanning. Start Solving.
Instantly highlight critical tickets, priorities, and assignments across Freshservice, Jira, and ServiceNow.

Stop wasting time scanning through endless ticket queues. Ticket Highlighter is the ultimate companion for IT specialists and support agents working in fast-paced environments. By dynamically applying custom styling to ticket rows based on your own rules, this extension ensures that critical information, high-priority tasks, and specific team assignments are always impossible to miss.

Key Features

Dynamic Highlighting: Automatically apply color-coded styles to ticket rows in real-time as you browse.

Custom Rule Engine: Define your own high-alert keywords, status-based triggers, or priority filters to match your team’s specific workflow.

Unified Support: Seamlessly integrated to work across Freshservice, Jira, and ServiceNow platforms.

Visual Clarity: Reduce eye strain and manual effort by instantly identifying the "state" of any ticket at a glance.

Retro-Style Interface: A lightweight, professional, and intuitive UI that feels right at home in your browser.

Why You’ll Love It
Built by an IT professional for IT professionals, Ticket Highlighter removes visual clutter from your dashboard, allowing you to triage faster and focus on resolving the issues that matter most. Whether you are managing onboarding requests, tracking printer outages, or monitoring critical incidents, this tool keeps your work organized and your priority tasks front and center.