SuperCare

About

Supercharge your HeroCare workflow! 🚀

SuperCare is the ultimate productivity extension designed specifically for Customer Care agents. It takes the repetitive, manual tasks out of your day so you can focus entirely on helping the customer. Save time, reduce typos, and make your daily shifts effortless!

✨ KEY FEATURES:

🕒 Automated Status Scheduling
Never miss a scheduled break again! Enter your daily times for Breaks, Lunch, Offline, or Assigned Tasks. SuperCare will automatically switch your status at the exact minute.

👋 Smart Auto-Greeting
Say goodbye to typos and delayed responses. SuperCare instantly reads the active chat, grabs the exact Restaurant name, and injects your custom professional greeting. You can even set it to Auto-Send after a few seconds!

⚡ Escalation Auto-Filler
Escalations made easy. Just pick the escalation team from the dropdown, and the extension will instantly scrape the Order ID, customer details, and price, pasting it perfectly into the description box with the correct SLA timeframe.

🎨 Eye-Care & Appearance Upgrades

Dark Mode: A beautiful dark theme for HeroCare, Google Sheets, Hurrier, and custom URLs to reduce eye strain.

Message Zoom: Simply hover over long customer messages to magnify the text for easy reading.

Minimalist UI: Convert the bulky side-navigation into a sleek Top-Nav to maximize your screen space.

🖱️ Momentum Smooth Scroll
Glide through massive chat histories effortlessly with a custom-built, buttery-smooth scrolling engine.

🔄 Auto-Redirect
Automatically forces the screen back to "My Cases" to prevent you from accidentally pulling the wrong tickets.

🔒 Safe & Secure: SuperCare is a 100% front-end tool. It runs entirely locally on your browser to automate manual clicks and typing, meaning it never touches backend databases or transmits your private data.

Work smarter, not harder with SuperCare!