XpertApps Engineer

About

XpertApps Engineer is your AI Coworker for ServiceNow development. It adds a chat panel directly on your ServiceNow pages, giving you an AI assistant that understands your live instance — the scripts, flows, ACLs, and configurations that are already there.

What it does:

Deep Research
Ask any question about your instance. The assistant searches business rules, client scripts, script includes, UI policies, and flows — then traces how they connect. Minutes instead of hours.

AI Write Mode
Create, update, and delete ServiceNow records with a built-in plan-and-approve workflow. Every change requires your explicit approval before executing. Nothing happens without your say-so.

Change Log
Every change is tracked with version numbers that match ServiceNow's Versions related list. See exactly what was created, updated, or deleted — grouped by update set.

Revert
Select any change and undo it using ServiceNow's native revert mechanisms — version restore for updates, record deletion for new creations, or Restore File for deletions.

Scoped Update Sets
Each approved session creates a dedicated update set in the correct application scope. Your changes are isolated and auditable.

Duplicate Detection
Before creating anything new, the assistant searches all existing business rules, client scripts, and script includes to avoid duplicates. It tells you what already exists before proposing changes.

How it works:

1. Install the extension and configure your ServiceNow instance URL and credentials
2. Navigate to your ServiceNow instance — the XpertApps tab appears on the right edge
3. Click to open the chat panel and start asking questions
4. For changes: enable "AI write mode" in settings, review the plan, and click Approve

Requirements:
- Google Chrome (v120+) or Microsoft Edge (v120+)
- A ServiceNow instance (any version)
- An XpertApps access key (contact your administrator)

Security:
- Credentials stored locally in Chrome only — never on our servers
- All communication encrypted via TLS (WSS/HTTPS)
- Minimal permissions: only storage (content script injection is scoped to *.service-now.com / *.servicenow.com)
- No browsing history, no tracking, no remote code

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