Freshchat Helper Pro

Tracking since Apr 2, 2026.

Changelog

• Jun 4, 2026
  short_description

  SLA alerts, volume control, quick replies, status tracker, and live support tools for Freshchat agents.

  SLA alerts, volume control, quick replies, status tracker, days-off scheduling, and live Freshchat support tools.

• May 16, 2026
  description

  Freshchat Helper is a productivity extension designed for support agents using Freshchat. It provides real-time SLA reminder alerts, customizable timers, and sound notifications to ensure timely responses to assigned chats.
  
  The extension includes useful tools such as manual countdown timers, notes per conversation, quick access utilities, and alert systems for inactivity or missed responses. It also supports additional features like translation assistance, lunch and logout reminders, and DisasterReady language routing alerts.
  
  With a lightweight and user-friendly interface, Freshchat Helper improves workflow efficiency, reduces missed messages, and helps agents stay organized during high-volume support sessions.

  Stop juggling browser tabs, sticky notes and alarms. This extension drops a clean sidebar into Freshchat that holds every tool support agents reach for daily — right next to the conversation, one click away.
  
  ⏰ NEVER MISS A BREAK
  - Live countdown rings for lunch and logout
  - Pulsing red alert when your deadline is under 5 minutes
  - Snooze 5 minutes, save or stop with one tap
  - Optional "prepare to log out" pre-alarm
  
  🌍 BUILT-IN TRANSLATOR
  - Auto-detects the customer's language
  - Translates instantly inside Freshchat — no copy-pasting to Google Translate
  - Side-by-side preview before you paste your reply
  - Translation history one click away
  
  📝 NOTES FOR EVERY CHAT
  - A scratchpad that auto-saves per conversation
  - Pin reminders that follow you across all chats
  - Copy, clear or reload notes in a single click
  - Notes panel also works on Freshdesk
  
  ⏱ TIMERS ON DEMAND
  - 2, 5 and 10 minute presets for follow-ups, ETAs and waits
  - Audible alert the second the timer expires
  - Stop timer or sound without leaving the conversation
  
  🔔 SMART AUDIO ALERTS
  - Custom sound when a new customer message arrives
  - SLA-breach alerts you can mute on demand
  - Client routing alerts for German, French and Arabic
  - Master volume, mute and sound-test in one menu
  
  💬 QUICK REPLIES
  - Save your most-used canned responses
  - Insert them into the reply box with one click
  
  📊 SESSION STATS
  - See how many conversations you've handled
  - Track responses, SLA warnings caught and more
  
  ✨ POLISHED INTERFACE
  - Light and dark mode
  - Animated progress rings and smooth transitions
  - Crisp SVG icons that look sharp on any display
  - Glassmorphism panel design
  
  
  WORKS WITH
  - Freshchat — full sidebar with every feature
  - Freshdesk — Notes panel for case-by-case context

• May 16, 2026
  short_description

  Rings for SLA warnings, includes notes/translator/lunch/logout reminders, and DisasterReady language room alerts.

  SLA alerts, volume control, quick replies, status tracker, and live support tools for Freshchat agents.

• May 16, 2026
  name

  Freshchat Helper (Light/Dark Toggle + Scroll Fix)

  Freshchat Helper Pro

• May 16, 2026
  host_permissions

  https://*.freshchat.com/*, https://libretranslate.com/*, https://libretranslate.de/*, https://translate.argosopentech.com/*

  https://*.freshchat.com/*, https://libretranslate.com/*, https://libretranslate.de/*, https://translate.argosopentech.com/*, https://*.freshdesk.com/*

• May 16, 2026
  permissions

  storage, notifications, alarms, offscreen

  storage, notifications, alarms, offscreen, clipboardWrite

Permissions & access

Permissions

storagenotificationsalarmsoffscreenclipboardWrite

Host access

https://*.freshchat.com/*, https://libretranslate.com/*, https://libretranslate.de/*, https://translate.argosopentech.com/*, https://*.freshdesk.com/*

Screenshots