SortMyChats — Folders, AI Sort & Alerts for ServiceTitan

About

SortMyChats adds the one thing ServiceTitan's messaging inbox is missing: organization.

When mass texts go out, they flood the inbox and bury the conversations that actually need a reply. SortMyChats sits on top of the ServiceTitan ChatCenter and lets your team take control:

• FOLDERS — Create named, color-coded folders (Mass Texts, Active Jobs, Leads, a CSR's name — anything). File any conversation into a folder in one click, or right-click it.
• FILTER — Show only one folder at a time, or hide the noise: mute a folder (like Mass Texts) and it disappears from your main view.
• AUTO-SORT RULES — Give a folder rules (starts with / contains / matches a pattern) and new chats file themselves automatically. Matching runs in your browser — message text never leaves your device.
• AI SORT — One click and SortMyChats suggests the right folder for each unfiled chat. Review the suggestions, then apply — nothing moves without your okay, and you can undo.
• BULK — "Select multiple" to file dozens or hundreds of chats into a folder at once.
• REPLY-NEEDED TRACKING — Chats waiting on a customer reply get flagged, and each folder shows how many are unanswered. Filter to "only unanswered" to see exactly who's still waiting.
• NEW-MESSAGE ALERTS — Get a desktop and on-page alert when a new customer message arrives (it skips muted folders and messages you've already replied to). A bell marks which folder has new activity.
• URGENT REPLY ALERTS — Set a wait threshold (say 15 minutes) and get an urgent alert when a customer has been waiting too long — so no one slips through the cracks.
• COVERAGE (OUT-OF-OFFICE) — Heading to lunch or off shift? Temporarily reroute a folder's new chats to whoever's covering, with an optional schedule that turns itself off.
• AUTO-ARCHIVE COLD CHATS — Idle chats slide into a Cold folder on their own, keeping your inbox focused on who's active now.
• SHARED + PERSONAL — Shared folders the whole office sees (great for assigning chats to CSRs by name), plus private personal folders only you see.
• SYNCS EVERYWHERE — Your folders and tags live in the cloud, tied to your login, so they follow you to any computer.
• TEAM & SEATS — Admins invite teammates by email and manage seats from a built-in team page.

SortMyChats only organizes what's already in your inbox — it never sends messages on your behalf and never stores the contents of your conversations.