EchoAssist — AI Call Coach

Tracking since May 8, 2026.

Changelog

• May 18, 2026
  description

  EchoAssist is a real-time AI call coach built for customer service and insurance reps.
  
  While you're on a live call, EchoAssist:
  - Transcribes the conversation automatically
  - Detects churn risk in real time (high, medium, low)
  - Suggests exactly what to say next
  - Flags cancel threats, payment issues, and escalations
  - Translates customer responses to Spanish instantly
  - Generates a full call summary when the call ends
  - Creates one-click CRM-ready notes
  
  Built for reps who handle Medicare, Medicaid, insurance, and government service calls. No IT setup required. Works alongside Genesys, Five9, Salesforce, and any web-based dialer.
  
  Stop losing customers to poor call handling. EchoAssist coaches your reps before the damage is done.

  EchoAssist is the first real-time AI coaching platform built specifically for customer service representatives — not for managers, not for analysts. For the rep on the call floor doing the hardest work.
  
  WHAT ECHOASSIST DOES DURING EVERY CALL:
  
  🎯 LIVE QA SCORECARD
  Tracks every required call element in real time — greeting, identity verification, disclosures, closing script. Each item checks off automatically as you complete it. Your compliance score updates live so you never miss a required step again.
  
  💬 SMART AI SUGGESTIONS
  Claude AI analyzes your full call every 15 seconds and suggests exactly what to say next based on what the caller just said. Context-aware — never repeats verified information, never asks for the same thing twice. Detects churn risk and suggests retention responses automatically.
  
  🛡️ AGENT ARMOR
  Monitors your cognitive load in real time. Detects hostile callers, call fatigue, and burnout signals. When things get hard, EchoAssist has your back — recovery prompts, breathing exercises, and micro-resets between calls so you can keep performing.
  
  📣 SMART NUDGES
  Supervisors can send real-time coaching tips directly to your screen during a live call — without interrupting the conversation. No walkovers. No headset interruptions. Just a quiet nudge when you need it.
  
  🏆 GAMIFICATION
  Your performance turns into levels and streaks. Track your rep score after every call, level up from Rookie to Legend, and celebrate clean call streaks. CSR work is hard — EchoAssist makes the wins visible.
  
  📊 SUPERVISOR DASHBOARD
  Live floor view at echopulse.co/supervisor. See every agent's status, QA score, load level, and call history in real time. Send Smart Nudges. Monitor burnout hotspots before they become turnover.
  
  📋 ONE-CLICK CRM COPY
  Every call ends with a complete AI-generated summary — reason for call, outcome, next steps, compliance flags, rep score. One click copies everything formatted for your CRM.
  
  WHO ECHOASSIST IS FOR:
  → Solar sales teams
  → BPO call centers with 10-500 reps
  → Insurance and healthcare CSR teams
  → Any team where script adherence and QA compliance matter
  
  WHAT MAKES US DIFFERENT:
  Gong tells you what went wrong after the call.
  Balto tells reps what to say from a fixed script.
  EchoAssist thinks with you in real time — and makes sure you're still standing at call 40.
  
  No IT setup required. No enterprise contract. No training needed.
  60 seconds to install. Works in any browser-based softphone.

Permissions & access

Permissions

activeTabtabCapturestoragealarmssidePanelmicrophone

Host access

http://localhost:5000/*, https://echopulse-backend.onrender.com/*

Screenshots